Hotel Night Auditor

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests

Shifts offered: OVERNIGHT 11PM-7AM Full-time

• Check guests in, issue room keys, provide information on hotel services and room location
• Ensure required identification is taken from guests at check-in
• Answer phones in a prompt and courteous manner
• Up-sell rooms where possible to maximize hotel revenue
• Answer, record, and process all guest calls, messages, requests, questions or concerns
• Record guest preferences in the system
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Issue, control and release guest safe-deposit boxes in line with hotel procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Job requirements:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Handling objects, products, and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.
• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit
• Problem-solving, reasoning, motivating and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Employee discount

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person