Hotel Operations Manager (OMRAN Group)

Omran develops tourism infrastructure and hospitality projects across Oman.

Job Description

1. Full Hotel Operations Oversight

Manage daily operations of the hotel/resort

Oversee all departments:

Front Office

Housekeeping

Food & Beverage

Engineering

Security

Ensure smooth guest experience across all services

2. Business & Financial Performance

Control hotel budgets and operating costs

Monitor revenue, occupancy, and profitability

Improve RevPAR (Revenue per available room) and overall performance

Ensure return on investment for OMRAN and stakeholders

3. Staff & HR Management

Supervise department heads and hotel staff

Improve employee performance and motivation

Conduct training and ensure service standards

Maintain high staff morale and retention

4. Guest Experience & Service Quality

Ensure high guest satisfaction standards

Handle VIP and high-profile guests

Resolve guest complaints and service issues

Improve service quality vs competitors

5. Sales, Marketing & Revenue Growth

Work with sales teams to increase bookings

Improve hotel market positioning

Coordinate promotions and partnerships

Strengthen brand reputation

6. Ownership & Operator Coordination (Important for OMRAN)

Act as link between:

OMRAN (owner)

Hotel operator (e.g., international hotel brand)

Provide performance reports and strategic updates

Align operations with investment goals

7. Compliance & Standards

Ensure safety, legal, and brand compliance

Conduct audits and quality checks

Maintain sustainability and operational standards

Job Type: Full-time

Pay: From RO2,000.000 per month

Work Location: In person