Hotel Operations Trainee

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role

The Hotel Operations Trainee will have the opportunity to join our award-winning team of service providers who share our organization’s passion for excellence and will infuse their enthusiasm for hospitality in everything they do. Our Hotel Operations Trainees have the opportunity to shape our guest and employee experiences by providing exceptional knowledge and service.

Our aim is to develop our company’s future hotel operations leaders. Upon successful completion of the Program, Hotel Operations Trainees will have learned the Four Seasons core and culture service standards.

What you will do: Job Responsibilities:

• Complete departmental rotations within the hotel.
• Learn and follow task and service standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services.
• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Contribute to our environment with a positive and friendly attitude.
• Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees.
• Work harmoniously and professionally with co-workers and supervisors; maintain discretion and confidentiality, including matters relating to guests, staff, and the company.
• Understand Four Seasons’ style, practices, culture, terminology, and general philosophy. Use these principles as guideline for behavior.

What We Look For:

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Previous experience within hospitality and leadership progression is preferred
• Ability to quickly gain a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. This working knowledge is generally learned on-the-job.
• Positive attitude with a generous and uplifting team approach
• Ability to proactively anticipate and prioritize the needs of the guest
• Energetic and professional approach to the art of hospitality

What to Expect:

• Acquire the skills that serve as the foundation for Four Seasons senior leadership
• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Have career growth opportunities both within Four Seasons Hotel Abu Dhabi and worldwide with our company
• Be rewarded with market-leading pay and a comprehensive benefit plan
• Have the opportunity to engage in diverse and challenging work environment

• and so much more!