Hotel/ Resort - Reservations Manager

Oversee the reservation system, ensuring all bookings are accurately recorded and managed, including cancellations and modifications.

· Develop and implement strategies for maximizing occupancy and revenue, including setting pricing and promotional offers.

· Train and supervise reservation staff, ensuring they provide excellent customer service and adhere to company policies.

· Analyze reservation trends and report findings to senior management, making recommendations for future strategies for reservations / bookings.

· Coordinate with other departments, such as housekeeping and front desk, to ensure guest requirements are communicated and met with utmost standards.

· Handle escalated customer complaints related to reservations, resolving issues in a manner that maintains customer delight and loyalty.

· Monitor competitor pricing and occupancy levels, adjusting strategies as necessary to remain competitive in the market.

· Implement and maintain a system for managing no-shows and late cancellations, including enforcing penalties where applicable.

Job Types: Full-time, Permanent

Pay: ₹16,888.02 - ₹52,282.46 per month

Experience:

• total work: 4 years (Preferred)

Work Location: In person