Hotel Restaurant Server - Holiday Inn Anderson, SC

Restaurant Server Job Description

Principle Responsibilities & Position Purpose:

Responsible for: greeting and welcoming guests, offering prompt and courteous service so the guests have an enjoyable experience. Maintain the cleanliness and guest ready appearance of outlet. Understands and implements the mission statement, values, and culture at all times.

Pre-Requisites (Requirements):

1+ years of experience in a branded, quality hotel preferred

1 + Experience with chain food and retail outlet preferred

High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred

Must display professionalism and have characteristics of honesty and trustworthiness

Must have excellent attendance and punctuality

Work Environment & Context:

Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Must be able to stand for eight hours, bend, stretch, and reach

Long hours sometimes required. Work schedule varies and may include occasionally working on

Holidays, weekends, and evenings

Must be able to push or pull 60 pounds and lift and/or carry 60 pounds

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

Age requirements and verify those who order any alcoholic beverages

Menu items, preparation methods, and beverage choices

Standards of operation as required by brand

Area shopping, dining, entertainment and travel directions to assist guest inquiries.

Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

Service minded, Friendly professional attitude is a daily expected characteristic

Computer knowledge to thoroughly operate property management system: post charges, compute bills, collect payment and make change

Sell, suggest and service quality food and beverage items as per standards

Assist with guest issues, be professional and maintain a hospitable caring attitude.

Maintain guest privacy.

Abilities:

Multitask, detail oriented, remain service centric

Communicate with guests and co-workers

Assist with guest issues with professionalism maintaining hospitable attitude.

Must be able to work alone

Practice Safety Standards at all times.

Comply to all standards.

Essential Functions:

Promote positive morale and aggressively friendly attitudes.

Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.

Process guest charges and gratuities in accordance to standards, policies and procedures.

Maintain safety and security practices, have thorough knowledge of emergency procedures.

Transmits orders to bar and kitchen by recording guests' choices, identifying guests' special dietary needs and special requests.

Ensure guests are provided with the highest quality product and service.

Maintain certification from a brand approved responsible vendor training program

Other duties as assigned, that the associate is capable of performing.

Benefits

Paid Instantly

Paid Time Off

Team Member Room Discounts

Time and Half for Select Holidays

Referral Bonus Program

Volunteer Benefits

Accident Insurance

Disability Insurance

Life Insurance

Cancer Insurance

Dental Insurance

Vision Insurance

Property Specific Incentives

Gift Cards

Employee Lunches