HOTEL SUPERVISOR/HOUSEKEEPING

The Housekeeping Supervisor plays a key role in ensuring that the housekeeping department operates efficiently and maintains the highest standards of cleanliness, presentation, and guest satisfaction. This position oversees room attendants, laundry attendants, and housepersons; assigns daily boards; conducts inspections; trains staff; coordinates with other departments; and performs cleaning tasks as needed. The ideal candidate is reliable, detail-oriented, and committed to delivering an exceptional guest experience.

Responsibilities Supervision & Daily Operations

• Supervise, support, and motivate housekeeping staff, including room attendants, laundry attendants, and housepersons.
• Assign daily room boards and prepare work assignments based on occupancy, stayovers, checkouts, and special requests.
• Ensure efficient workflow and proper coverage; arrange substitutes for absent employees.
• Perform cleaning tasks when needed, especially during high-occupancy periods.
• Take a full board during low-occupancy periods as required.

Quality Control & Inspections

• Conduct routine inspections of guest rooms, public areas, meeting rooms, and laundry areas to ensure brand and hotel standards are met.
• Maintain high standards in:
• Guest rooms
• Linens and uniforms
• Lost & found procedures
• Laundry operations
• Public areas

Training & Staff Development

• Train and coach new and current team members on cleaning procedures, safety practices, and quality expectations.
• Provide ongoing feedback, recognition, and corrective coaching to maintain performance standards.
• Help orient new staff to hotel procedures and facility layout.

Guest Service & Communication

• Respond promptly and professionally to guest requests, concerns, and complaints; implement service recovery when needed.
• Communicate and coordinate with the Front Office, Maintenance, and Management team to ensure smooth operations.
• Inform the Front Desk when rooms are cleaned and ready for occupancy.
• Coordinate room discrepancies and ensure quick resolution.

Inventory & Safety

• Maintain organized and fully stocked housekeeping carts, closets, and storage areas.
• Track and record room inspections, room status, lost & found items, and supply usage.
• Assist in controlling departmental supply costs.
• Follow all safety and sanitation policies and ensure staff adhere to them.
• Identify maintenance issues and report them to the Front Desk, Maintenance, or Management promptly.

Other Duties

• Ensure meeting and event spaces are cleaned and properly set up according to function sheets.
• Submit maintenance requests for equipment repairs or preventive maintenance.
• Support the Executive Housekeeper in departmental record-keeping and operational goals.

Qualifications

• 1–2 years of housekeeping experience required; supervisory experience preferred
• Strong attention to detail and a commitment to quality
• Excellent communication and leadership abilities
• Ability to train, motivate, and support staff
• Ability to work weekends and holidays as needed
• Ability to lift 25–30 lbs and perform physical tasks
• Dependable, organized, and able to work in a fast-paced environment

Schedule

• Full-time
• Weekends and holidays required
• Day shift with flexibility based on hotel needs

Benefits:

• Employee discount

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Work Location: In person