HotelAgent Operations Assistant Manager

In 1991, we embarked on a mission to offer outstanding service and competitive prices to those who love to travel. Over the past 30+ years, our guest-focused mindset and innovative spirit have helped shape the tourism industry in Türkiye. As the country’s leading travel and tourism company, we market thousands of hotels and proudly host top brands under the Etstur umbrella, including Didimtur, Jetset, Ucuzabilet.com, Otelpuan.com, HotelAgent, Etscore, Etsevent and Let’s Go Magazine.

We are looking for leaders to design the holidays of the future together, guided by the experience and knowledge we’ve gained in the travel industry. We believe in the strength of strong teams and take pride in collaborating with professionals who embrace change, introduce innovative solutions and set new trends in the industry.

If you’re ready to share your experience, leadership skills and industry insight with us, we’re excited to meet you.

Qualifications

• Bachelor’s degree or equivalent,
• 5+ years of experience in the tourism industry,
• Preferably experience in Revenue Management, Sales or Alternative Sales Channels within hotels,
• Preferably experience call center in a hotel,
• Strong understanding of tourism sales channels (OTA, direct sales, call center, etc.),
• Good command of English,
• Strong analytical thinking, communication, and relationship management skills,
• Result-oriented and able to take initiative,

Job Description

• Leading and optimizing hotel sales channels (B2B & B2C),
• Driving revenue growth through planning and executing strategic actions,
• Building and strengthening operational and commercial relationships with hotel partners,
• Overseeing and streamlining integrated processes across call center and alternative sales channels,
• Tracking and enhancing sales performance and operational efficiency,
• Driving process improvements and developing new revenue models,