Hotels Reservations agent

Hotel Reservation Agent (Opera Experience Required) –

Job Summary

We are seeking a detail-oriented and customer-focused Hotel Reservation Agent with hands-on experience using Opera PMS/Opera Cloud. The successful candidate will be responsible for managing hotel reservations, assisting guests with booking inquiries, and ensuring accurate reservation records while delivering exceptional customer service.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and online booking channels.
• Process, modify, and cancel reservations accurately using Opera PMS/Opera Cloud.
• Provide guests with information regarding room availability, rates, hotel facilities, and services.
• Ensure all reservation details are entered correctly and updated in the system.
• Coordinate with Front Office, Sales, and Revenue teams to maximize occupancy and revenue.
• Respond promptly to guest inquiries and special requests.
• Maintain accurate guest records and reservation files.
• Assist in resolving booking discrepancies and guest concerns professionally.
• Follow company policies, procedures, and service standards.

Requirements

• Previous experience as a Hotel Reservation Agent or in a similar hospitality role.
• Proficiency in Opera PMS and/or Opera Cloud is mandatory.
• Very good command of English (written and spoken).
• Strong customer service and communication skills.
• Ability to work rotational shifts, weekends, and holidays.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and problem-solving skills.

Preferred Qualifications

• Experience working in hotels, hospitality, or travel industries.