Housekeeper

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and responsibilities of housekeeping attendant include:

• Cleaning guestrooms mid-stay and after departure
• Making beds
• Replacing dirty linens and towels
• Restocking guestroom amenities like toiletries, drinking glasses, and notepads
• Removing garbage, recycling, and room service trays
• Picking up and returning valet laundry items
• Organizing and stocking housekeeping carts
• Notifying the maintenance department about broken appliances, old light bulbs, or damage
• Upholding the hotel’s confidentiality and security standards
• Respecting “do not disturb” signs and the guest’s privacy
• Cleaning public spaces like lobbies, restaurants, and meeting rooms
• Cleaning back-of-house areas like office and employee changing rooms
• Cleaning stairways, hallways, and elevators
• Emptying garbage cans in public areas and exterior
• Laundry is required
• Reporting broken items to the maintenance department COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Responds promptly to customer need; Responds to requests for service and assistance
• Team Work – Contributes to building a positive team spirit
• Diversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environment
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Able to deal with frequent change, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time
• Dependability – Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with alternative plan
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality
• Quantity – Meets productivity standards; Completes work in timely manner
• Safety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly
• Sorting, washing, drying, folding, ironing, and organizing all hotel laundry, which can include towels, sheets, bathrobes, napkins, tablecloths, uniforms, and more
• Removing linen that has stains or holes
• Operating washing and drying machines
• Mixing and measuring soaps, detergents, and cleaning products
• Handling guest valet laundry and dry cleaning within the agreed upon timeframe

Housekeeping employees, especially room attendants, need to be able to perform various physical activities, which can be strenuous:

• Push/pull a housekeeping cart
• Stand, walk, or kneel for an extended period of time
• Lift or move heavy objects, like mattresses or chairs
• Use hand-eye coordination and fine motor skills

Besides the physical requirements, housekeeping staff must have a strong work ethic and many soft skills, including:

• Attention to detail
• Guest-forward thinking
• Teamwork and collaboration
• Organizational skills and time management
• Listening skills
• Honesty and integrity
• High energy levelsEDUCATION/EXPERIENCE

Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence/memos; ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS

None required

CERTIFICATES AND LICENSES

None required

SUPERVISORY RESPONSIBILITIES

None required

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather); extreme heat (non-weather) and risk of electrical shock.

The noise level in the work environment is usually moderate

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and/or move up to 50 pounds.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Is your resume updated to reflect experience for this position ( Hotel Housekeeping)?
• Is your resume updated on past employment dates? Please confirm prior to answering this question. Automatic rejection
• Is your availablility open everyday between 9am-6pm?

Ability to Commute:

• Merrillville, IN 46410 (Required)

Work Location: In person