Housekeeper/Room Attendant

Department –Housekeeping

Reports to – Executive Housekeeper

Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in – or get that last bit of work done. ___________________________________________________________________________________

Day to Day

You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests

Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example

Keep your supervisor updated on room service progress and alert them to any repairs needed

Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed

Be organized - keep on top of supplies and amenities and always try to minimise waste

Reunite items with owners – and log any lost and found property

Look smart – wear your uniform with pride

Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

May regularly assist with deep cleaning projects

May have turndown duties

May assist with other duties as assigned

Skills & Qualifications

It’s a physical role and you’ll be on your feet most of the day, so fitness is important

Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects

You’ll might need to bend and kneel to complete some activities

Literacy skills - reading, writing and basic math skills

Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

Success Factors

Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Compensation Details:

Job Type: Full-time

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Housekeeping: 2 years (Required)

Work Location: In person