Housekeeping Manager

Overview

Role: Housekeeping Manager

Location: Fraser Suites, Riyadh - Saudi Arabia

Salary: Competitive

Frasers Hospitality is looking for a Housekeeping Manager to join the team at Fraser Suites, Riyadh. As Housekeeping Manager, you will deliver quality housekeeping services to guest accommodation, public facilities, and back of house areas of the property in a consistent, cost effective and safe manner, resulting in the highest standard of guest satisfaction. You will support the wider hotel team. This role offers the opportunity to develop your skills in a fast-paced environment, with a focus on teamwork, standards, and guest experience.

What you will be doing as Housekeeping Manager

• To ensure the highest standard of property presentation is maintained in all areas of the property with a specific emphasis on guest accommodation, leisure facilities, café, public areas, and back of house.
• Implement service standards supported by training and development programs for all direct reports and their subordinates.
• Oversee training and development of housekeeping attendants, public area attendants, linen attendants and service attendants in accordance with service delivery requirements, service standards, equipment use and safe work methods.
• Manage effective relationships with external/out sourced service providers and suppliers with regard to agreed service level agreements (SLA's).
• Manage supplies inventory control systems in accordance with approved procedures.
• Manage a lost property reporting and control system.
• Manage stock takes of housekeeping supplies, assets, plant and equipment and consumables.
• Implement and manage a quality assurance program that addresses all aspects of property presentation, hygiene, staff presentation and conduct.
• Implement planned periodic cleaning schedules for maintenance cleaning, special finishes and warranty cleaning, fabric care and spring cleaning.
• Manage staff uniform cleaning, repairs, issuance, inventory of spares and replacements.

What we're looking for

You have proven experience in a similar role with excellent communication skills, and you can lead and inspire people to be their best.

• Prior experience gained from working in the KSA hotel/serviced apartment market.
• Systematic and organised.
• Prior housekeeping management experience.
• Excellent English oral and written communication skills.
• Recognised qualification in hotel management.
• Ability to implement and manage new processes.
• Ability to lead and motivate others to achieve their potential.
• Competency in Microsoft applications (Word, Excel, PowerPoint) and hotel property management systems (Opera or similar), and work order systems. A passion for excellence. Second or third language skills (Arabic, Tagalog, Urdu). A sense of humor.

About Fraser's Hospitality

Frasers Hospitality has three award-winning branded serviced residences offerings - the Gold-Standard Fraser Suites, Fraser Place and Fraser Residence, as well as Modena by Fraser, Capri by Fraser, and other brands aimed at the road warrior and Millennial business traveler.

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers' understanding of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflected in our accolades over the years.

In addition to competitive rates of pay we also offer a range of great benefits.

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.