Housekeeping Manager

Hilton Palm Beach Airport is looking for a Housekeeping Manager to join the team!

JOB DESCRIPTION

A Housekeeping Manager is responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Housekeeping Manager, you would be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

· Manage daily Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms

· Ensure rooms are clean and available to guests in a timely and efficient manner

· Manage daily systems use and management, cost controls and overall profitability, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

· Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward

· Train Housekeeping Team Members in proper work procedures and techniques.

· Supervise and monitor work performance of Team Members by conducting room inspections.

· Responsible for scheduling assignments for the team

· Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Housekeeping staff. Observes performance and encourages improvement. Attend various operational related meetings to obtain and disseminate pertinent information.

· Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and Team Members.

· Manages Housekeeping operations through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.

· Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.

· Provides coaching and counseling of Team Members and conducts performance reviews when needed. Encourages a team spirit amongst staff members with leadership and guidance.

Salary Range: $60,000-65,000

What are we looking for?

· 2-3 years previous experience in a Housekeeping Manager's position within a large-sized property , preferably in a comparable hotel. Hilton experience is a plus

· Hands-on approach to management and training

· Flexible scheduling availability

· OnQ experience preferred

· HOTSOS experience preferred

Qualifications:
2-3 years of housekeeping experience, preferably in a comparable hotel.

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Able to set priorities, plan, organize, and delegate.

Written communication skills to be concise, well organized, complete, and clear.

Ability to work effectively under time constraints and deadlines.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

About Hilton

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Housekeeping management: 2 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person