Housekeeping Manager & Assistant General Manager

About Chelsea Piers:
Careers at Chelsea Piers offer unmatched facilities, excellent benefits, and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences.

With four locations in NYC and growing, Chelsea Piers Fitness is redefining the luxury fitness experience. We are a community built on Empowerment, Purpose, Transformation, and Community.

The Opportunity:

At Chelsea Piers Fitness, we’re more than a gym – we’re a destination for connection, transformation, and community. If you’re passionate about people, thrive in a fast-paced environment, and are looking to grow your career in the fitness and wellness space, we want to meet you.

Why You’ll Love Working Here:

• Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
• Team-Oriented Culture – we win together and support each other every day.
• Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
• Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.

Assistant General Manager Responsibilities

• Conduct daily walk-though of the facility to ensure proper working conditions
• Be available at all times to communicate with staff and deal with emergency issues
• Ensure equipment and facility are safe and in compliance with all regulations
• Encourage member rapport by being visible and interacting with members regularly
• Ensure excellent communication with both members and internal staff on all member programs and needs
• Monitor Medallia: Regularly review feedback and reply to outstanding member responses. Take appropriate actions based on feedback received from members regarding sharing/escalating key information.
• Responds to all open Medallia submissions within 72 hours.
• Addresses all action items within Medallia feedback with necessary department within 24 hours.
• Maintain excellent member satisfaction as the Chelsea Piers Fitness standard
• Assist with recruiting, interviewing, onboarding, continuous training, and developing staff
• Support managers to complete quarterly and semi-annual performance reviews of staff
• Additional special projects as assigned.

Hospitality Management Responsibilities

• Lead, coach, and develop the Hospitality Team to consistently deliver best-in-class service
• Recruit, onboard, train and manage Hospitality Associates
• Create schedules, manage payroll and ensure proper staffing coverage across all shifts
• Oversee opening/closing operations and daily club readiness
• Partner cross-functionally with Sales, Personal Training, Group Fitness and Operations to support club initiatives
• Drive execution of front desk, concierge and member service standards
• Support member retention through relationship-building, service recovery and proactive outreach
• Oversee Kids Clubhouse programming, staffing, and daily operations
• Support Personal Training booking initiatives and complimentary session scheduling

Merchandise Responsibilities

• Own all retail and merchandise operations, including inventory, organization, and presentation
• Maintain clean, stocked, and well-managed storage areas
• Ensure accurate use of the Inventory Management System
• Partner with leadership to optimize product assortment and drive retail performance

Qualifications:

• Self-motivated with an entrepreneurial spirit who can run projects independently
• Creative problem-solver and ability to flourish in a fast-paced work environment
• High-energy, personable and passion for fitness with a team-first mentality
• Strong communication skills, both verbal and written
• Proficiency in Microsoft Office
• Excitement to learn and maximize our frontline management tool (Prospr)
• Ability to adapt to change and a willingness to improve and evolve
• Must be able to lift up to 30 to 45 pounds and stand at the front desk for the duration of a shift