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Housekeeping, Room Attendant (Full Time)
Main Duties And Responsibilities
- To provide main service to all guest rooms.To respond promptly to any guest room cleaning requests.
- Provide quality service to ensure positive comment cards.
- Creates a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service.
- Provides overall cleaning services to guest rooms.
- Strips all beds used in check-out and occupied rooms.
- Make up bed according to hotel standards.
- Check under the bed.
- Replace any burnt out light bulbs.
- Dust and/or polish all furniture.
- Vacuum carpets, mop wooden floors and dust high.
- Clean doors inside and out.
- Wash and polish mirrors and windows.
- Turn on TV to make sure it is working properly.
- Check room for damage, report to Housekeeping.
- Clean closet including closet mirrors.
- Empty, wash and dry all ashtrays. (This is a smoke free property; only when instructed by management.)
- Empty and wipe out wastebaskets.
- Replace all used or damaged amenities.
- Fold guest belongings; pair up shoes (stay over guests).
- Check all areas of rooms for any left items. All left items must be reported to Security.
- Clean telephone.
- Wash and dry all tile or marble surfaces, making sure all hair is removed.
- Wash and dry tub.
- Clean and polish all brass.
- Wash and dry shower doors.
- Clean inside and outside of toilet.
- Replace all soiled linen in the bag.
- Restock amenities, toilet tissue and Kleenex.
- Clean the water glasses.
- Clean and dry ice bucket, tray and glasses.
- Cleans and services all assigned rooms to the standard set by El Encanto and to LQA standards.
- Maintains neat appearance of Housekeeper’s bag/basket.
- Takes responsibility for keeping housekeeping carts, linen and supply rooms neat and orderly at all times.
- Assist in any other related duties as required.
- Maintains a professional appearance and attitude.
- Reports all maintenance concerns to a Supervisor or Office coordinator.
- Completes all assigned tasks in accordance with all safety procedures as defined by El Encanto.
- Follows key handling procedure set by El Encanto.
- Reports and hands in all Lost and Found items according to the Lost and Found procedure established by El Encanto.
- Follows all procedures regarding punch-in and punch-out for work as defined by El Encanto.
- Follows all procedures regarding attendance, lateness and absence as set by El Encanto.
- Follows standards set by El Encanto and LQA.
- Utilizes supplies efficiently to eliminate waste.
- Follows recycling practices defined by El Encanto.
- Use utilities and resources in a responsible manner to control wastage.
- Communicate relevant information to the department, your line manager and across departments, as appropriate.
- Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
- Attend learning and development courses and complete eLearning modules, as required
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