Housekeeping Supervisor - Tower/Brook

Starting Pay Rate: $47,476.00 yearly

The Housekeeping Supervisor is a key role within the Crescent Hotel’s new expansion, responsible for managing daily housekeeping operations including staffing and scheduling, training and inspections, inventory control, safety compliance, and coordination with the Front Desk to ensure efficient operations, high cleanliness standards, and an exceptional guest experience.

Day and Swing Shift Available

What does a Housekeeping Supervisor do?:

• Manages staffing by scheduling days off, monitoring hours, adjusting coverage based on occupancy, and preparing daily assignments and schedules.
• Oversees linen and supply control, including requisitions, invoices, inventories, and ensuring adequate stock.
• Coordinates special project cleaning and conducts daily room inspections, addressing deficiencies with Team Leaders.
• Handles recruitment, interviewing, hiring coordination with HR and management, and ensures proper training before independent assignment.
• Maintains communication with the Front Desk and updates all room status, special requests, and daily reports in the hotel system.
• Ensures safety compliance, conducts safety training, leads shift meetings, and communicates policy, promotional, and scheduling updates while managing efficient breaks and shifts.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

To be successful as a Housekeeping Supervisor, you'll need:

• Must have a high school diploma or G.E.D.
• Must have prior experience in hotel housekeeping.
• Prior leadership experience required.
• Must have knowledge of all housekeeping standards.
• Scheduling experience required.
• Must possess excellent communication skills.
• Must be able to accommodate a flexible work schedule.
• Ability to stand, walk, and sit for long periods of time and lift up to 60 pounds.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Why choose Turning Stone Enterprises?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!

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