Housekeeping Supervisor/Inspector

ABOUT THE POSITION

The Housekeeping Inspector is responsible for ensuring the ultimate comfort of the guests, and impeccable cleanliness and neatness throughout the property. They oversee public area and guestroom cleaning; laundry, valet and uniform services; back-of-house cleanliness; night cleaning and contracted specialty cleaning services; and liaise with all departments of the operation to deliver “moments of delight”.

ESSENTIAL RESPONSIBILITIES & TASKS

Help supervise the daily cleaning and servicing of all guestrooms with particular attention to individual guests’ needs and desires

Help Supervise all public area housekeeping throughout the property and address any shortfalls immediately

Help maintain impeccable cleanliness and neatness in back-of-house areas and staff facilities

Help manage all in-house and external laundry services to the highest standards, including inventory management and quality control

Help expedite maintenance requests to the Engineering Department with timely follow-up

Help coordinate with other departments for an immediate response to guest requests, concerns and complaints to ensure a seamless and stress-free experience

Help ensure that a full inventory of bed and bath, and guest-use items is maintained and provided upon request such as pillows, hypoallergenic bed linens and bath products, cosmetics, electronic chargers and converters, and personal care items

Help manage the lost and found program and respond promptly to guest losses and returns

Help ensure that the grooming and decorum of all employees in the department is flawless and in keeping with company and brand standards

Be fully knowledgeable of all activities, events, VIPs, meetings, functions in the hotel at all times so as to both anticipate guest needs and respond quickly to issues as they occur

Must be willing and able to perform any related or similar tasks assigned by their supervisor

QUALIFICATIONS

The employee must possess the following experience, education and skills and/or be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some comparable combination of knowledge and aptitudes

Experience:

At least one year of experience as a housekeeping Inspector or the equivalent required

At least one year of experience in a five-star hotel or resort required

Some supervisory experience over at least 10 employees required

A good knowledge of hotel, resort and restaurant standards, policies and procedures desirable

PERSONAL CHARACTERISTICS

Warm and engaging personality with good communication and interpersonal skills, especially verbal, with guests, employees, co-workers, management, and other parties

Excellent grooming and presentation with a good sense of decorum

An intense sense of urgency and attention to detail

Very self-confident and mature; able to supervise employees and demanding individuals

Extremely self-sufficient with good analytical, administrative and problem solving skills

Good discretion and independent judgement in evaluating data and determining courses of action

Ability to develop, interpret, and implement management policies or operating practices

Good self-discipline with an ability to complete tasks independently

Ability to manage multiple tasks, issues, co-workers and guests in stressful situations and take responsibility in a professional manner

A highly developed understanding of sophisticated lifestyles and their requirements

A hands-on and highly engaged personality who loves to interact with the entire team and spends much of their time working throughout the operation and campus

Job Type: Full-time

Job Type: Full-time

Pay: $25.00 per hour

Work Location: In person