HOUSEPERSON- THE CARPENTER HOTEL

Who We Are:

At Carpenter Hotel, we believe in creating memorable experiences through exceptional service and attention to detail. Our team thrives on collaboration, creativity, and a commitment to hospitality. Every member plays a vital role in maintaining our culture, values, and reputation with guests, staff, vendors, and partners.

We’re Proud to Offer Exceptional Benefits, which Include:

• Medical, Dental, Vision, 401K with company match
• Free room nights, Discounted and Friends & Family Room Rates
• Generous Paid Time Off
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace

The Role:

Reporting to the Housekeeping Manager, the Houseperson supports the housekeeping team and ensures the cleanliness and organization of public areas, guest corridors, and back-of-house spaces. This position assists with linen distribution, replenishes supplies, and responds promptly to guest and team requests to maintain the highest standards of hospitality.

The person in this position must have good communication skills, the ability to resolve conflict, and a thorough understanding of company policies. Furthermore, all team members must develop and maintain the company’s culture, values, and reputation in the public eye, and with all staff, guests, vendors, and partners.

Key Responsibilities:

Complete an in-room checklist for each assigned guest room to ensure all standards are met.
Immediately notify the Housekeeping Supervisor or Manager of any guest rooms requiring out-of-order status due to maintenance concerns.
Perform thorough cleaning of guest rooms, public spaces, exterior areas, and back-of-house spaces daily, maintaining the highest standards of cleanliness.
Monitor and maintain inventory of linens, cleaning supplies, and guest amenities to ensure adequate stock levels in accordance with established par levels and timelines.
Keep all storage rooms organized and stocked with at least one (1) par level of clean supplies at all times.
Identify and report any deficiencies in guest rooms or public areas and take corrective action when appropriate.
Assist with scheduled projects such as mattress rotation, window washing, deep cleaning, and other special assignments.

• Support the implementation of special projects as directed by management.
• Foster positive relationships with team members and guests, promoting a welcoming and professional environment.
• Maintain clear and consistent communication with all departments regarding room status and operational needs.
• Promote guest name recognition and personalized service whenever possible.
• Demonstrate knowledge of all guest services and amenities to assist guests effectively.
• Answer all calls promptly, courteously, and professionally, ensuring efficient resolution of requests.
• Uphold cleanliness and safety standards in all work areas, maintaining heightened awareness of safety issues throughout the property.
• Stay informed on OSHA requirements and adhere to all safety and emergency procedures.
• Attend all required meetings and actively participate in team initiatives.
• Comply with all operational standards, policies, procedures, and directives as outlined in manuals, memos, and verbal instructions.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.