Housing and Leasing Specialist

JOB SUMMARY

This position assists the Housing and Leasing Director in securing available units, building relationships with landlords and maintaining paperwork in compliance with HUD guidelines. This position may do home inspections and travel locally around Oklahoma City.

RESPONSIBILITIES

• Receive maintenance requests from case managers/tenants
• Turn in and follow-up on maintenance requests with partnering landlords
• Manage housing search requests from CMs
• Organize/manage recertification dates
• Organize and digitize paperwork
• Upload documents/add to HMIS
• Schedule inspections/recertifications as needed
• Maintain notes in HMIS from inspection/maintenance results
• Manage available units from various landlords/sort by size (spreadsheet)
• Return client/landlord calls from voicemail
• Complete habitability inspections as needed
• Communicate with landlords and advocate on behald of clients

WORK ENVIRONMENT

The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.

REQUIREMENTS

• Dedicated to end homelessness in Oklahoma City with a sense of urgency.
• Strong advocacy skills.
• Strong writing, reading, listening and speaking communications skills.
• Able to set and observe appropriate boundaries with clients, landlords, etc.
• Possess well-developed, decision making skills, attention to detail with a high level of accuracy.
• Ability to excel in a diverse, collaborative team environment.
• Possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
• Able to multi-task and remain calm in demanding and unpredictable situations.
• Possess ability to understand various Homeless Alliance operations and procedures.
• Able to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.; able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Ability to work and communicate with staff, clients, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.
• Ability to establish and maintain effective working relationships with the general public, co-workers, and members of diverse cultural and linguistic backgrounds, regardless of race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or pregnancy.

EDUCATION & WORK EXPERIENCE

• High School Diploma or GED
• Three (3) years related work experience in leasing, or related field
• Valid Oklahoma driver’s license & Proof of Insurance
• Computer literate; experienced with Microsoft Office (Word, Excel), Outlook, Internet.

PHYSICAL DEMANDS

While performing duties of this job, the employee is regularly required to sit and work at a computer for long periods of time in an office environment and must be able to lift/move weight up to 25 lbs. Employee is also required to accept incoming calls. Must have visual acuity to interpret and draft reports, memos, letters, etc. Must have the manual dexterity to manually operate and use a computer. Incumbent must be able to drive in all weather and road conditions. The noise level is quiet to moderate; non-smoking environment.

This is a grant-funded position and is contingent upon the availability of funds.