Housing Case Manager

Housing Case Manager

Location

Hybrid: Office/home, site visits, and public meeting spaces.

Job Synopsys

Under supervision of the Housing Program Manager, the Housing Case Manager (HCM) at New Beginnings Housing Foundation will play a crucial role in assisting individuals living with developmental or intellectual disabilities in finding and maintaining affordable housing solutions. The HCM will work closely with rental agencies, property owners, renter associations, property management companies and other local housing providers and service coordinators to ensure that our clients receive the necessary support to secure and maintain housing. The HCM will determine the extent of clients’ housing needs and develop Individual Service Plans (ISPs) to assist clients to achieve and maintain housing stability. The HCM will conduct home visits with clients, families or other care providers and support teams. The HCM is responsible for providing case management services and maintaining accurate and timely records and reports. Other duties as assigned. Supervision Received and Exercised Receive general supervision from assigned supervisor or manager. Exercises no direct supervision over staff.

Job Description

● Interviews clients and assesses the needs for housing through phone, home, community and office contacts; collects and assesses client information through phone and personal contact; coordinates plans to address housing needs with social service and community agencies.

● Provides case management and navigation services designed to assist clients and their families to obtain housing stability.

● Understand eligibility requirements of the program and clearly outlines to clients and their support systems the expectations for the program and what services will be provided during the intake process.

● Creates Individual Service Plan (ISP) for housing goals and conducts annual ISP meetings with the clients, their service coordinator and support team members and submits ISPs to the Regional Center on time, without exceptions.

● Assists clients with credit checks and housing application processes, completes supportive and subsidized housing paperwork, surveys rental market for affordable housing, and advocates for clients with prospective landlords.

● Refers clients to outside agencies as needed for other support and services.

● Assist clients with establishing necessary services such as utilities, water, garbage, and pest management services as needed.

● Performs quality assurance checks with tenants and provides supports and services to maintain tenancy.

● Complete Case Case notes in a timely manner for all work performed with clients.

● Establishes professional networks and relationships with landlords, renter associations, property management companies, and other housing providers to identify potential rental properties and locate permanent housing solutions for clients.

● Maintains excellent oral and written communication with clients service coordinators, support teams, and referring partners.

● Advocates on behalf of clients.

● As a mandated reporter, makes appropriate referrals regarding suspected cases of neglect, abuse, or exploited children or adults.

● Enhances expertise in the field of services by actively participating in educational opportunities and training programs.

● Submits Special Incident Reports to the Regional Center on time, without exception.

● Notifies the manager of any special circumstances related to case management in a timely manner. Seeks support/guidance from supervisor as needed with challenging/uncertain circumstances.

● Creates and maintains accurate and timely records using documentations systems, and actively seeks opportunities to enhance and improve tracking systems to streamline processes and enhance efficiency.

● Maintain HIPPA compliance in all aspects of documentation, communication, and client interactions, ensuring adherence to standards both within community settings and in work-from-home settings.

Working Conditions

Office and home settings, site visits and outreach events. Some non-standard work hours may be required. Equipment and tools utilized include personal vehicle (mileage reimbursement included), office computer and phone. Position is full time 40 hours per week

Qualifications Required Minimum 1 year experience working with the disability community or in housing or case management. An associates degree or bachelor's degree in a related field may be substituted for the minimum experience requirements.

Desired Qualifications Bilingual: Spanish ($1 per hour added to hourly rate), Experience with CalAIM strongly preferred

Background Check Prospective employees must pass a live screen and TB test.

Benefits include the following:

Paid time off 11 paid holidays

Vacation Pay of 3 weeks/120 hours per year, accrued by adding five hours per pay period. Maximum accrual not to exceed 3 years of benefit (i.e. maximum accrual 9 weeks).

Paid Sick Time 5 days as required by California regulations, not vested, all 5 days available at time of hire and replenished on anniversary date of hire.

Retirement Plan NBHF does not have an employer sponsored retirement plan, however, we do participate in the CalSaver.

Health Insurance Program NBHF offers a comprehensive health insurance program for all full-time employees working more than 30 hours per week. No dependent care is currently available. If you have health insurance by other means and do not wish to take part in our insurance, then you will receive an additional $300 per month in lieu of insurance benefits. Following your acceptance of employment, you will receive insurance enrollment forms to complete to determine the insurance options available at that time.

Job Type: Full-time

Pay: From $27.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person