Housing Case Manager

Mission Statement: The mission of Mid Florida Homeless Coalition is to promote partnerships that ensure homelessness is rare, brief and non-recurring in Citrus, Hernando, Lake and Sumter Counties.

Vision: “A Home for Every Household”

Summary: The Case Manager shall evaluate participants to determine eligibility for various programs, and provide direct services to enable eligible participants to maintain their housing.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time).

Responsibilities:

● Evaluate participant’s eligibility for Homeless Prevention and Rehousing Programs via phone, text and/or email.

● Conduct housing assessments.

● Gather required documents to determine initial or ongoing eligibility.

● Perform outreach services, contacting homeless persons in all places where they congregate in the geographic areas covered under our contracts.

● Interview individuals, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs.

● Develop and review housing service plans in consultation with participants, and perform follow-ups assessing the quantity and quality of services provided.

● Refer participants to community resources for services such as legal aid, housing, or financial assistance, and provide concrete information, such as where to go and how to apply.

● Counsel clients regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care.

● Records and maintains pertinent information according to the program guidelines regarding resident’s needs and concerns and presents this information to the program manager.

● Complete and update case records for each client in accordance with agency Guidelines.

● Responsible for collecting all necessary documentation for client files.

● Submits requests for funding after determining eligibility.

● Maintains required client, legal and administrative record and statistical data as required by Mid Florida Homeless Coalition and program funder.

● Represent the program in appropriate meetings; public forums, partner agency meetings, workshops, etc.

● Network with other community providers regarding program services, and referrals of clients.

● Achieve individual productivity requirements, contribute appropriately to program productivity objectives and use independent judgment.

● Networks and collaborates with other agencies and represents the agency at community functions, which may include public speaking and presentation as directed by program manager.

● Works in a spirit of cooperation with all external and internal stakeholders.

Qualifications:

● Bachelor’s Degree or equivalent experience in a related field.

● Computer skills with proficiency in Microsoft Office. HIMS training is a plus.

● Project a professional demeanor.

● Able to work independently and as part of a team.

● Exercises mature judgment.

● Strong written and verbal communication skills.

● Maintain a regular attendance

● Must maintain and execute confidential information.

● Highly motivated self-starter and ability to coordinate multiple projects simultaneously in a high-pressure environment

● Demonstrated ability to work with diverse communities.

● Good problem solving and conflict resolution skills

A Level 2 Background Check through the Florida Clearinghouse is required: https://info.flclearinghouse.com

Job Type: Full-time

Pay: $33,280.00 - $37,440.00 per year

Ability to Commute:

• Inverness, FL 34450 (Required)

Ability to Relocate:

• Inverness, FL 34450: Relocate before starting work (Required)

Work Location: In person