Housing Case Manager

Distinguishing Features of the Class

Under administrative supervision performs work of moderate difficulty associated with providing housing assistance to eligible families; performs directly related work as well.

The principal function of an employee in this class is to provide housing assistance to eligible families with tenant placement in Section 8 and Public Housing in accordance with Department of Housing and Urban Development regulations, City of Des Moines policies and procedures. Performs all tasks necessary in preparation, explanation, and execution of housing assistance, contracts and assisted lease agreements. The work is performed under the direct supervision of the Section 8 Housing Choice Voucher Administrator but leeway is granted for the exercise of independent judgement and initiative. The nature of the work performed requires that an employee in this class establishes and maintains effective working relationships with other City employees, federal and state officials and the public. The principal duties of this class are performed in both a general office environment and at public housing work sites throughout the City.

Acceptable Experience and Training

• Graduation from an accredited college or university with a Bachelor's degree in public administration, business administration, social work or related field; and
• One (1) year of pertinent public housing experience; or
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work. Experience may be exchanged for education at the rate of two (2) years of experience for one (1) year of education.

Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer, background check, physical examination and drug screen.

Examples of Essential Work (Illustrative Only)

• Establishes and calculates gross rents; conducts program briefings; assists with family relocations; assists in coordination and accomplishment of necessary dwelling unit inspections; performs activities associated with initiating and accomplishing annual and interim re-certifications for program participants in a timely fashion.
• Prepares notices of procedures and rent charges; assists in preparing claims for payments of unpaid rent, damages or vacancy loss.
• Coordinates the issuance of new assistance with the Applications Specialist.
• Participates in the interviewing, selection, and counseling of all eligible applicants; provides explanation of family obligations and responsibilities under the provisions of the dwelling lease; shows units available for occupancy.
• Counsels residents in payment of rent, lease violations, and in the proper care and maintenance of the dwelling units; collects rent and other charges owed.
• Resolves conflicts utilizing other public and private service agencies as necessary.
• Makes recommendations with respect to policy and procedures.
• Investigates complaints and/or charges and/or allegations pertaining to program participants; documents all findings resulting from interviews, investigations, and reports received; recommends and processes eviction or termination actions and subsequent forcible entry and detainer actions.
• Maintains program files, records, and assists in compilation of program statistics and reports.
• Answers telephone inquiries; receives and replies to routine correspondence; performs other duties as assigned.