Housing Support Specialist

Department: Operations

Reports to: Housing Projects Manager OR Service Access Manager OR MC Executive Director

Status: Full-Time, Non-exempt

Direct Reports: None

Job Summary

Provide case management to households experiencing homelessness Northeast Iowa and/or North Central Iowa.

Key Roles & Responsibilities

Housing Stabilization | Case Management | Data & Documentation | Service Outreach

What You Will Do:

• Assist clients in unit search, identification, and housing placement.
  
• Provide direct case management, support in building life skills, trauma informed care and victim advocacy services to program participants in the identified service area to build self-sufficiency.
  
• Develop and maintain local partnerships with landlords, housing programs and community partners to assist in obtaining and maintaining safe affordable housing.
  
• Apply knowledge of landlord/tenant rights and responsibilities to educate participants of their rights and responsibilities.
  
• Support the efforts of direct programming in navigating housing options and resources for those affected by homelessness.
  
• Comply with data tracking and documentation requirements.
  
• Represent FOF at community and program development meetings as assigned.


• 
  Travel throughout the FOF service area to provide in-person, in-home, advocacy services and to other locations within the state as necessary for training purposes.

How You Will Succeed:

• People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
• Believe in our 10-year vision: Everyone has a home.
• Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
• Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies:

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
  
• Ensure confidentiality is in place for all people FOF serves.
  
• Bachelor’s Degree in social work, psychology, related field OR combination of equivalent education and experience.
  
• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
  
• Ability to pass state, federal, and child abuse background checks.