HPC/AI Data Center Technician

HPC/AI Data Center Technician

• Department: Data Center Operations
• Reports to: Data Center Operations Manager / Site Lead
• Location: On-site (site-specific)
• Job Type: Full-time
• Schedule: 12-hour shifts, including nights, weekends, holidays, and on-call rotation
• Pay: $40.00 – $45.00 per hour, depending on experience and skills
• Overtime: Paid at 1.5× regular rate for hours worked beyond 40/week, in accordance with FLSA
• Travel: Up to 25–50% for multi-site support, as required
• About the Role
• We are hiring an experienced, hands-on Data Center Technician to support the day-to-day deployment and operation of HPC / AI / GPU infrastructure inside our facilities.
• This is a floor-level operations role, not a design or engineering position. You will spend most of your shift on the data center floor — racking equipment, running and terminating cables, troubleshooting hardware, swapping components, and supporting liquid-cooling and power infrastructure. We need someone with real, verifiable, multi-year hands-on experience who can show up on day one and work independently with minimal supervision.
• You will report to the site lead and serve as the on-site Tier 2 escalation point for network, cabling, and hardware issues. You will work closely with remote NetOps and customer engineering teams via ticketing systems.
• Key Responsibilities
• Hardware Deployment & Rack and Stack
• Unbox, rack, stack, cable, and power on GPU servers, storage arrays, network switches, routers, firewalls, CDUs, and PDUs per rack elevations, cable schedules, and BOMs
• Validate physical placement, serial numbers, and asset tags
• Configure basic OS and out-of-band management (BMC / iLO / iDRAC)
• Perform firmware updates and component replacements (CPU, memory, GPUs, NICs, HBAs, drives, power supplies)
• Structured Cabling & Fiber Infrastructure
• Install, terminate, label, and dress copper (Cat6 / 6A) and fiber (SM / MM) cabling
• Work with 100G / 400G / 800G transceivers, AOC / DAC, and MPO / MTP assemblies
• Use VFL, optical power meter, OTDR, and fiber scope for fault location, cleaning, and repair
• Verify LLDP neighbors, link status, and optical power levels
• Maintain TIA-942 / BICSI standards and cable management discipline
• Network Hardware Support
• Deploy and maintain Arista, Juniper, Cisco, and SONiC switches and routers
• Provide Tier 2 physical-layer troubleshooting and post-repair validation
• Assist Network Operations and automation teams with on-site diagnostic tasks
• Support Tier 1 technicians on network triage
• Power & Liquid Cooling
• Install, commission, and maintain Direct Liquid Cooling (DLC) systems, CDUs, heat exchangers, manifolds, piping, pumps, and valves
• Perform pressure testing, leak detection, water-quality monitoring, flow validation, and sensor calibration
• Support chilled-water / HVAC systems and PDU / UPS / RPP power infrastructure
• Read and interpret P&ID drawings and mechanical schematics
• Strictly follow OSHA, LOTO, and hot-work safety procedures
• GPU / AI Cluster Operations
• Support deployment, burn-in, and ongoing operations of high-density GPU clusters (H100 / H200 / B200 / GB200 and similar platforms)
• Troubleshoot GPU, NIC (InfiniBand / RoCE / NVLink), and interconnect hardware issues
• Execute node isolation and full-node replacement per customer SLA
• Break/Fix & Preventive Maintenance
• Respond to hardware alerts, diagnose root cause, replace components, execute RMA, and perform full-system swaps
• Execute scheduled preventive maintenance: cleaning, filter changes, health checks
• Participate in 7×24 on-call rotation, including nights, weekends, and emergency response
• Smart Hands & Remote Collaboration
• Act as on-site eyes and hands for remote engineering and customer teams
• Execute precise instructions via ServiceNow, Jira, or Zendesk
• Provide clear technical updates and escalation summaries
• Logistics, Inventory & Asset Management
• Manage receiving, inbound inspection, put-away, outbound fulfillment, cycle counts, and RMA returns
• Maintain accurate asset records, 5S warehouse standards, and ESD protection
• Documentation, Compliance & Safety
• Document all work in DCIM systems, runbooks, SOPs, and internal wikis
• Ensure full traceability through change-management processes
• Follow OSHA, ESD, PPE, and site security policies at all times
• Required Qualifications
• High School Diploma or GED
• 2+ years of hands-on data center operations experience
• 2+ years of server, storage, and network hardware installation experience
• 2+ years of structured and data-center cabling experience (copper + fiber)
• Working knowledge of Layer 2 / 3 networking concepts (OSI, TCP/IP, VLAN)
• Proficiency with Linux command-line basics
• Proficiency with ticketing systems (ServiceNow / Jira / Zendesk)
• Ability to read and interpret rack elevations, cable schedules, and mechanical drawings
• Clear English written and verbal communication
• Valid driver's license
• Legal authorization to work in the United States
• Preferred Qualifications
• Certifications
• CompTIA Network+ / Server+
• CCNA (or equivalent JNCIA / Arista ACE)
• BICSI Installer 1 / 2 or RCDD
• OSHA 10 / 30
• Vendor certifications (Dell, Lenovo, HPE, NVIDIA, Supermicro)
• Technical Experience
• HPC / GPU cluster deployment in hyperscale or AI environments
• 100G / 400G / 800G optics and OTDR-based fiber troubleshooting
• Direct Liquid Cooling (DLC), CDU, and chilled-water system installation
• DCIM platforms (Nlyte, Sunbird, Device42)
• Arista / Juniper / Cisco / SONiC CLI
• InfiniBand / RoCE / NVLink diagnostics
• Other
• Mandarin Chinese language skills are a plus for sites supporting Chinese-speaking customers or teams
• Physical & Work Environment Requirements
• Ability to lift 50–70 lbs (23–32 kg) independently and repeatedly
• Comfortable working on ladders, in confined spaces, and for extended periods standing, bending, and kneeling
• Comfortable working in loud, cold, high-airflow data center environments
• Willing to work 12-hour shifts, nights, weekends, holidays, and on-call rotations
• Compensation & Benefits
• Item Details
• Hourly Rate $40.00 – $45.00 / hour
• Overtime 1.5× regular rate beyond 40 hrs/week (FLSA)
• Shift Differential Available for nights, weekends, and holidays
• Health Medical, dental, vision, FSA / HSA
• Retirement 401(k) with company match
• Time Off Paid vacation, holidays, and sick leave
• Other Long-term disability, EAP, training and certification reimbursement
• How to Apply
• Submit your resume directly through Indeed. Please make sure your resume clearly lists:
• Years of hands-on data center experience
• Specific equipment, vendors, and cable plant types you have worked with
• Any GPU cluster, liquid cooling, or high-speed optics experience
• Certifications held

Pay: $40.00 - $45.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Work Location: In person