HR Assistant

Working title: HR Assistant

Classification title: Human Resources Assistant

Division: Administration

Program: Human Resources

Reports to: HR Manager

FLSA status: Non-Exempt: Full-Time

Schedule: Monday-Friday; 8am-5pm

Wage Range: $20.32 to $25.35 hourly; depending on number of years of transferrable experience and internal equity

RiverStone Health:

Since 1974, RiverStone Health has had a rich history of providing health services to our community, from our role as the Yellowstone City-County Health Department to seeing patients in our medical and dental clinics as part of a nationwide system of Federally Qualified Health Centers. At RiverStone Health we strive to build a personal connection with everyone we serve to provide optimal complete solutions, within our realm of expertise, to the variety of challenges faced by our patients, clients and customers. In our medical and dental clinics, we provide care for 20,000 patients each year, more than half of whom are uninsured and rely on our sliding fee scale. In our medical and dental clinics, we serve all patients, regardless of their ability to pay.

Human Resources Overview:

The RiverStone Health Human Resources Department delivers innovative, specialized human resource services to help attract and retain a high performing, diverse workforce that creates a healthy work environment. We provide a wide range of human resource management functions for all RiverStone Health departments and administer a comprehensive HRIS, Ultimate Kronos Group (UKG). We are all about changing the way government does things and being modern, building modern compensation practices, procedures, and audits that will support current and future workforce and ensure fair pay practices.

Job Summary:

The HR Assistant performs a variety of duties that will provide general support for the HR team, as well as providing general assistance to employees with questions for Human Resources. The HR Assistant provides guidance to employees on general human resources support including, onboarding/recruitment; processes employee changes; assembles personnel and medical files; assists with backup for payroll; and other HR duties as needed.

Essential Functions/Major Duties and Responsibilities:

A. HR Assistant Services 95%

• Verify computer data entries of new employee files and changes in existing employee files (Ultimate Kronos Group/UKG).
• Maintain employee files for record and retention keeping.
• Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
• Process Personnel Action Notice (PAN form) for employee status, wage, terminations and supervision changes. Responsible for tracking and updating employee files and UKG licenses and years of service information.
• Assist with scheduling or conducting new employee orientations.
• Assists with onboarding of new hires including processing documents for E-Verify, background checks, and for creation of employee records.
• Verify adherence to policies and procedures as well as applicable laws and regulations.
• Completion of employment verifications, including verbal VOE’s for employment, bank loans, child support, etc.
• Conduct pre-employment reference checks via phone or email for all new employees.
• Confer with the CPO, HR Manager and outside auditors on annual audit requests, reports and inquiries.
• Provides support to RiverStone Health Recruitment team
• Assists with setting up HR Orientation conference room and other conference rooms as needed for interviews and HR functions.
• Orders supplies as needed for the HR team.
• Complete special reports and other documentation as necessary.
• Attends trainings and conferences necessary for the department.

Non-Essential Functions/Other duties as assigned 5%

• Perform other duties as assigned in support of RiverStone Health’s mission and goals.

Education and Experience:

Minimum Qualifications

• High school diploma or equivalent.

• One year of Human Resources experience and familiarity with state and federal law.

• Any combination of experience, education, and training which provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work.

Preferred Qualifications:

• Bachelor’s degree
• SHRM Certified Professional (CP) or HRCI Professional in Human Resources (PHR)
• Experience working with Ultimate Kronos Group (UKG) or comparable HRIS
• Knowledge of UKG workflows, configuration, and report generation
• Experience working in a customer service environment

Required Certificates, Licenses, Registrations:

• None

Knowledge, Skills, and Abilities:

• Enhanced knowledge of HR Information Systems (HRIS)
• Computer literacy, in Microsoft O365 Suite

• Knowledge of modern office procedures, practices, and equipment

• Ability to maintain a calm and positive demeanor during difficult interactions

• Ability to display non-judgmental and empathetic listening skills

• High degree of detail-oriented skill level

• Knowledge and understanding of the importance of confidentiality.

• Ability to work collaboratively and maintain a positive work environment.

• Ability to be self-motivated.

Customer Service Excellence:

• Provide Customer Service Excellence to RiverStone Health’s customers, including patients, clients, family members, visitors, medical staff, and co-workers

• Doing things right the first time

• Making people feel welcome

• Showing respect for each customer

• Anticipating customer needs and concerns

• Keeping customers informed

• Helping and going the extra mile

• Responding quickly

• Protecting privacy and confidentiality

• Demonstrating proper telephone etiquette

• Taking responsibility for handling complaints

• Being professional

• Taking ownership of your attitude toward Service Excellence

Supervision:

• None

Physical Demands and Working Conditions:

• Work is mainly performed on a computer up to 8 hours per day.

• Use of repetitive motion

• Standing, bending, sitting, lifting required

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry a laptop and other small items, to walk short distances, and drive a vehicle to satellite locations and conferences.

• Ability to see details near and far, recognize color differences, and focus on fine details like small print and/or instruments required.

• Create and maintain a safe/secure working environment by adhering to safety, security, and health requirements. Integrate injury, illness, and loss prevention into job activities by attending any necessary training and implementing best practices.

Freedom to Act & Decision Making:

• Directly reports to HR Manager, works in close partnership with HR team

Communications & Networking:

• Daily written and verbal communication with all RiverStone Health staff and supervisors.

• Work directly with other team members to provide quality internal customer service.

Budget & Resource Management:

This position does not have budget authority

Education

Required

• High School or better

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group

Motivations

Preferred

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.