HR Coordinator

Position Summary

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions - on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.

The Human Resources Coordinator (HRC) will work closely with the Human Resources Manager to deliver HR Strategy & Organizational Development, Retention/Turnover and any other HR strategies and projects assigned. The HRC will be responsible for HR Analytics and HR Reporting. HRC will support and drive focus around employee engagement and development. This role supports and performs all daily Human Resources duties in the absence of the Human Resources Manager.

Primary Position Duties

Expected Outcomes

• Recommend retention strategies for non-exempt employees that result in improved retention of the non-exempt employee workforce.
• Analyze compliance requirements, trends and key metrics and partner with the broader HR organization to develop and implement solutions, programs, and policies in partnership with HR Director & HR Manger to assess and grow the capability of leadership.
• Partner with HR Manager and assigned leadership groups to develop and implement organizational strategies to support functional teams.
• Support launch and implementation of assigned projects by established timelines.
• Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to wage & hour, FLSA, FMLA and ADAAA to minimize risk/exposure to the company.
• Complete key responsibilities listed below and all projects/work assignments by the established Service Level Agreement (SLAs) communicated
  
  

Key Responsibilities

• HR Reporting & HR Analytics
• New Hire Orientation
• Exit Interviews: Non-Exempt Employees •Employment Verifications of Employment (VOEs)
• Garnishments/Income Withholding Orders (IWOs)
• Time Sheet & PTO Audits & Processing
• New Hire Benefits Enrollment Process
• Review and approval of Corrective Actions: Non-Exempt Employees
• Conduct effective and objective investigations: Non-Exempt Employees
• Provide guidance and interpretation on HR policies, processes, and procedures.
• Supports HR Manager
• Benefits Open Enrollment Communications
• Performs all other duties as assigned.
  
  

HR & Business Core Competencies

The following core competencies are required to be successful in the HR Coordinator role

• Business Acumen: Ability to contribute to the business by understanding business objectives and overall strategy, considering business and cultural context in decision making.
• Ability to support and drive the value chain.
• Interpreting social context.
• Articulating the value proposition.
• Leveraging business technology.
• Customer Focus: Establishes and maintains effective relationships and acts with customer and business in mind.
• Accuracy: Work is correct and precise based on established process, procedures and/or policies.
• Attention to Detail: The ability to accomplish/complete a task accurately while demonstrating a thorough concern for all the areas involved, no matter how small. Monitors time and checks work and/or information received to ensure all entries in HRIS and/or workforce management tools are accurate.
• Ability to Deal with Ambiguity: The ability to effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty.
  
  

Critical Thinker/Problem Solver: The ability to analyze, interpret, evaluate information and make a reasonable judgement about what the next steps and/or response should be. Knows what questions to ask when resolving an issue and when to escalate to their HR leader.

• Approachability: Can quickly build rapport with internal and external customers based on established trust and confidence of internal and external customers that information provided is accurate.
• Flexibility: Able to quickly adapt to new circumstances as they arise and appropriately adjust and change plans to navigate or overcome unanticipated obstacles, challenges and/or changing priorities.
  
  

Position Requirements

Required Qualifications

• Broad business knowledge and demonstrated ability to stay abreast of business and HR functional trends
• Excellent verbal and written communication skills
• Demonstrated ability working with confidential & sensitive matters, professional & discretionary manner
• Independent thinker with strong decision-making skills and ability to use data & present data to support decisions
• Results oriented with the ability organize, prioritize, and implement multiple projects within targeted deadlines
• Well-developed collaboration and interpersonal skills and experience leveraging those skills to foster trust, build relationships and gain support for ideas and solutions Ability to deal with the employees and public in a professional manner Strong PC skills and MS Office skills; must be proficient in Excel including pivot tables and PowerPoint Ability to show judgment and initiative and to accomplish job duties Ability to work independently Knowledge of local, state, and federal employment, wage & hour laws and procedures;
  
  

Desired Qualifications

• Bilingual/Fluent in English & Spanish
  
  

Education or Skills

Education: Bachelor's Degree in human resources, business, or organizational behavior or related field preferred.

Related Work Experience Two (2) to Five (5) years of relevant HR experience, including diverse HRC experience including employee investigations for high-volume non-exempt environment required.Certifications and/or Licenses Human Resource Professionals PHR, SHRM-CP preferred

Certifications and/or Licenses: Human Resource Professionals PHR, SHRM-CP preferred

Working conditions: While performing the duties of this job, the employee regularly works in an office setting. This position is an in office corporate position and is not a remote role.

Physical requirements (with or without accommodation):The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job,

the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.

This is a full-time position and will be eligible for our comprehensive benefits that include paid time off, medical, dental, vision and life insurance and 401k.

Direct reports: None

Benefits

This is a full time position with access to our comprehensive benefits which include paid time off (PTO), medical, dental, vision, short- and long-term disability, and life insurance, an Employee Assistance Program (EAP), and 401(k).

EQUAL OPPORTUNITY EMPLOYER

NATIONAL OnDemand, Inc. is an equal opportunity employer. The companys policy does not discriminate against any applicant or employee based on race, gender, sex, sexual orientation, gender identity, color, religion, national origin, disability, genetic information, age, veteran status or any other consideration made unlawful by applicable federal, state or local laws. NATIONAL OnDemand, Inc. prohibits harassment of applicants and employees based on any of these protected categories.