HR Generalist

About DrBalcony

Welcome to DrBalcony – a trusted name in Inspection innovation. Since our establishment in 2021, we’ve been committed to bridging the gap between property owners and skilled Inspectors. With a focus on precision, technology, and trust, DrBalcony is where projects take flight, making California balconies safer with the expertise of over 4000 inspections.

About the role

The HR Generalist is a critical operational partner supporting the continued expansion of DrBalcony's U.S. business. This role provides hands-on execution across onboarding, offboarding, recruiting coordination, employee support, payroll processing, HR documentation, benefits administration, and day-to-day office operations. DrBalcony is in a high growth phase utilizing Global Team members and U.S. talent. The HR Generalist ensures foundational HR processes are organized, compliant, and executed with precision and consistency.

This role also partners closely with the leadership team to support internal events, leadership meetings, and company-wide programs, helping create a high-touch, professional employee and executive experience.

This is an ideal opportunity for a highly organized, detail-driven HR professional who thrives in a fast-growing, dynamic environment and enjoys owning processes end-to-end.

What you'll do

HR Operations

• Maintain accurate and confidential employee records, personnel files, and HRIS data.
• Process all HR transactions including new hires, terminations, promotions, and status changes.
• Prepare offer letters, onboarding documents, employee changes, and separation paperwork.
• Coordinate closely with Finance and Payroll to ensure accurate and timely processing of HR updates.
• Manage the HR inbox and triage employee inquiries to the CEOd or appropriate vendors.

Talent Acquisition

• Draft and post job requisitions in the ATS and external platforms.
• Coordinate interview scheduling, candidate communications, and internal interviewer availability.
• Support resume screening for select roles when needed.
• Coordinate background checks and pre-employment requirements.
• Prepare offer documentation and ensure a seamless candidate experience.

Onboarding & Offboarding

• Own the end-to-end onboarding workflow including utilizing our robust technology platform to send offer letters or independent contractor agreements, initiating access to IT systems, collecting required documentation, and equipment coordination for in office team members.
• Partner with IT to ensure timely equipment provisioning, access badges, and workstation setup.
• Facilitate a positive team member experience for in-office and remote employees and contractors.
• Manage offboarding logistics including system access coordination, equipment recovery, and exit documentation.

Benefits & Payroll Support

• Serve as the primary point of contact for employee questions related to benefits, PTO, holidays, and basic payroll matters.
• Process all changes in the payroll and HRIS system.
• Process bi-weekly payroll for U.S. and Canadian Team (opposite Friday pay dates).
• Support open enrollment logistics and employee education with our benefits partners.

Employee Relations and Performance Management

• Support employee relations inquiries and investigations as needed.
• Escalate sensitive issues to the CEO with appropriate documentation and context.
• Traing and support leaders in performance management and employee relation conversations and documentation.
• Assist with the development of KPIs for various departments.
• Utilize technology to set up consistent and effective performance review process.

Office & Facilities Coordination

• Support daily office operations including supplies, meeting room setup, mail, and vendor coordination.
• Serve as a local point of contact for Santa Ana office needs.
• Coordinate lunches, events, and celebrations for U.S. team members.

Compliance & Documentation

• Maintain I-9 compliance and employment verification records.
• Audit personnel files and HR checklists for accuracy and completeness.
• Support consistent application of policies and escalate compliance risks when identified.

HR Projects & Process Improvement

• Track HR project deadlines and deliverables.
• Create templates, trackers, and reporting tools.
• Support implementation of new HR programs, tools, and process improvements.

Training and Development

• Support planning and execution of training and development needs, including compliance training.
• Maintain training records utilizing the company's HRIS.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field preferred.
• 3–5 years of experience in an HR Generalist, HR Operations, or People Operations role.
• Strong knowledge of California employment practices required.
• Experience in payroll, benefits, recruitment, onboarding, offboarding, and employee relations.
• High level of discretion and comfort handling confidential information.
• Excellent organizational, communication, and time-management skills.
• Proficiency in HRIS systems, (Rippling preferred) ATS platforms, and Google Workspace.
• PHR or SHRM certification desired.
• Experience utilizing Global Contractor of Record a plus.

The pay range for this role is:
72,000 - 85,000 USD per year(Santa Ana)