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HR Generalist

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Job Description:

We are hiring an HR Generalist for operating in night shift. The ideal candidate must have prior HR experience in a BPO environment and strong knowledge of HR operations, employee relations, recruitment, and performance processes.

Key Responsibilities:

  • Manage end-to-end HR operations for night-shift teams.
  • Handle recruitment for call center roles including Closer, CSR, TSR, and support staff.
  • Conduct onboarding, documentation, and HR orientation.
  • Maintain attendance, leaves, and payroll coordination for night-shift employees.
  • Manage employee relations, resolve concerns, and support disciplinary procedures.
  • Ensure all HR files, databases, and reports are updated and compliant with internal policies.
  • Support employee engagement activities, cultural events, and retention initiatives.
  • Work with team leads to track performance and KPIs.
  • Ensure smooth HR communication between management and employees.

Requirements

  • Must have prior experience as an HR Generalist/HR Officer in a BPO or Call Center.
  • Strong understanding of US campaigns, BPO structure, and night shift workforce management.
  • Excellent communication and interpersonal skills.
  • Ability to handle employee queries professionally during night hours.
  • Strong command over MS Office and HR documentation.
  • Ability to multitask and meet deadlines in a fast-paced BPO environment.

Shift & Location

  • Night Shift - On-site
  • Saddar, Rawalpindi

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person

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