HR Generalist

Job Description:

We are hiring an HR Generalist for operating in night shift. The ideal candidate must have prior HR experience in a BPO environment and strong knowledge of HR operations, employee relations, recruitment, and performance processes.

Key Responsibilities:

• Manage end-to-end HR operations for night-shift teams.
• Handle recruitment for call center roles including Closer, CSR, TSR, and support staff.
• Conduct onboarding, documentation, and HR orientation.
• Maintain attendance, leaves, and payroll coordination for night-shift employees.
• Manage employee relations, resolve concerns, and support disciplinary procedures.
• Ensure all HR files, databases, and reports are updated and compliant with internal policies.
• Support employee engagement activities, cultural events, and retention initiatives.
• Work with team leads to track performance and KPIs.
• Ensure smooth HR communication between management and employees.

Requirements

• Must have prior experience as an HR Generalist/HR Officer in a BPO or Call Center.
• Strong understanding of US campaigns, BPO structure, and night shift workforce management.
• Excellent communication and interpersonal skills.
• Ability to handle employee queries professionally during night hours.
• Strong command over MS Office and HR documentation.
• Ability to multitask and meet deadlines in a fast-paced BPO environment.

Shift & Location

• Night Shift - On-site
• Saddar, Rawalpindi

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Work Location: In person