HR Generalist

Human Resources Generalist

Salary Range: $67,600–$70,000 annually
Classification: Full-Time, Exempt

Position Overview

At Joe Coffee Company, we believe great hospitality starts with great people. The Human Resources Generalist plays a key role in supporting our employees and managers across the full employee lifecycle while helping foster an inclusive, people-centered workplace culture.

This is a hands-on, administrative HR role responsible for payroll processing, recruiting, onboarding, employee relations, compliance, benefits administration, and HR operations. The Human Resources Generalist works closely with and is supported by the Director of People and Culture.

The ideal candidate is empathetic, highly organized, detail-oriented, solutions-focused, and passionate about creating thoughtful employee experiences in a fast-paced environment.

Key Responsibilities

Payroll & HR Administration

• Process weekly payroll through the company’s payroll provider, including compensation changes, reimbursements, deductions, and time-off approvals
• Maintain payroll and scheduling platforms to ensure accurate payroll data, tip distribution, PTO and sick time tracking, payroll codes, and legal compliance
• Generate reports and HR data as requested by leadership and cross-functional teams.
• Maintain accurate employee records and personnel files in compliance with federal, state, and local requirements
• Review and process invoices related to HR vendors and coordinate payment submissions with Accounting

Recruitment & Employee Lifecycle

• Manage full-cycle recruitment, including job postings, candidate screening, interview coordination, and collaboration with hiring managers and the HR Director on final hiring decisions
• Coordinate and manage onboarding and offboarding processes to ensure a seamless employee experience
• Maintain and improve standardized onboarding procedures that support employee integration and company culture
• Serve as a primary point of contact for new hires during onboarding.
• Partner with the HR Director and HQ Manager to coordinate equipment setup and account access for new employees
• Conduct exit interviews, when appropriate, and identify trends and opportunities for improvement.
• Process offboarding documentation including benefits updates, final pay coordination, and termination paperwork
• Revoke system access and recover company property from departing employees

Employee Relations

• Serve as a trusted resource for employees and managers by helping address workplace concerns with professionalism, empathy, and confidentiality
• Support employee relations investigations alongside the HR Director, including documentation and follow-up recommendations
• Maintain accurate and confidential employee relations records and incident documentation.
• Provide guidance to managers regarding performance management, disciplinary processes, and termination procedures in partnership with the HR Director
• Collaborate with legal counsel when necessary to ensure compliance with employment laws and best practices
• Help foster a respectful, inclusive, and supportive workplace culture aligned with Joe Coffee’s values

Training & Development

• Support company-wide training and development initiatives
• Help coordinate required trainings and educational opportunities for employees and managers
• Promote respectful communication and workplace professionalism at all levels of the organization

Compliance

• Ensure compliance with applicable federal, state, and local employment laws and regulations
• Assist in maintaining and updating HR policies, procedures, and internal documentation
• Coordinate annual audits and compliance processes including Workers’ Compensation, 401(k) compliance testing, and Section 125 testing
• Assist in the administration of Workers’ Compensation and unemployment claims, partnering with employees, managers, and third-party vendors to ensure timely communication, documentation, and compliance.
• Administer annual mandatory trainings, including Anti-Sexual Harassment Training

Benefits Administration

• Administer employee benefit programs and serve as the primary contact for benefits-related questions
• Partner with brokers and vendors to support benefit enhancements and employee education initiatives
• Coordinate benefits communications, webinars, and enrollment support for employees
• Partner with HR Director to manage annual open enrollment processes and communicate plan updates
• Administer the company’s 401(k) plan and support employee participation
• Manage employee leave programs including New York Paid Family Leave (NYPFL), FMLA, and other applicable leave policies.

Benefits & Perks

Joe Coffee Company offers a competitive benefits package for eligible employees, which may include:

• Medical, dental, and vision insurance
• Paid parental and family leave programs
• 401(k) retirement plan
• Commuter benefits
• Employee Assistance Program (EAP)
• Company discounts
• Professional development and growth opportunities
• PTO, paid holidays, and paid sick leave

Work Environment & Schedule

This is a full-time exempt position based in New York City. This role may require occasional travel between cafe and office locations as needed. Candidates should be comfortable working in both office and hospitality environments and managing multiple priorities in a fast-paced setting.

Equal Employment Opportunity

Joe Coffee Company is an equal opportunity employer and is committed to creating an inclusive and welcoming workplace for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, citizenship status, or any other protected characteristic under applicable federal, state, or local law.

We encourage applicants from historically underrepresented communities to apply and are committed to fostering a workplace grounded in respect, equity, and belonging

Qualifications

• 2-3 years of experience in Human Resources, HR Operations, Payroll, or a related administrative role.
• Knowledge of federal, New York State, and New York City employment laws and regulations preferred
• Strong organizational skills with exceptional attention to detail and follow-through
• Ability to manage sensitive and confidential information with discretion
• Excellent communication and interpersonal skills
• Experience with HRIS, payroll, and scheduling systems preferred
• Ability to prioritize multiple tasks and adapt in a fast-paced environment
• Commitment to equity, inclusion, and respectful workplace practices