HR Manager Needed. (Call Center)

We are looking for a HR-Manager to join our Call Center team based in Gulshan-e-Iqbal, Karachi.
The HR Manager will be responsible for managing recruitment, employee relations, performance evaluations, and overall HR operations + monitoring, evaluating, and improving agent performance to ensure the highest level of customer service and compliance with company standards.

Job Details:

• Location: Block 10, Gulshan-e-Iqbal, Karachi
• Shift Timing: 5:45 PM – 12:30 AM (Monday to Saturday)
• Salary: 25,000 to 30,000 + Commissions and Promotions up to 100,000/=

Key Responsibilities:

• Manage end-to-end recruitment process (mainly call center agents)
• Conduct interviews, onboarding, and orientation sessions
• Maintain employee records and attendance
• Handle HR policies, payroll coordination, and performance monitoring
• Maintain a healthy work environment and resolve internal issues
• Ensure punctuality, discipline, and smooth workflow across departments
• Monitor live and recorded calls to assess agent performance
• Evaluate communication and process compliance
• Identify training needs and share feedback with team leader & Floor Manager
• Maintain QA reports, scorecards, and performance records
• Recommend process improvements for better customer experience
• Ensure call standards are consistently met

Requirements:

• Bachelor’s or Master’s degree in HR / Business Administration
• Minimum 1–2 years of HR experience, preferably in a call center or BPO
• Confident, organized, and proactive personality
• Excellent English communication and listening skills
• Strong attention to detail and analytical mindset
• Ability to provide constructive feedback and coach agents
• Punctual, responsible, and career-oriented

What We Offer:

• Professional and collaborative work environment
• Career growth and recognition opportunities
• Competitive salary and performance-based bonuses

How to Apply:

Interested candidates are encouraged to apply with an updated CV.
Only serious and experienced candidates will be shortlisted.

Job Type: Part-time

Pay: Rs25,000.00 - Rs30,000.00 per month

Application Question(s):

• Is it easy for you to come to our office which is close to NIPA CHOWRANGI?

Education:

• Intermediate (Preferred)

Language:

• Fluent in English (Required)

Location:

• Karachi (Required)

Work Location: In person