HR Officer

Job Opportunity: Human Resources Officer

Location: Stockport Town Centre (Head Office, with national travel required) Contract: Full-time, 37.5 hours per week (flexible working within core hours 9am 5pm) Salary: £26,481 £30,000 per annum Reports to: Head of People & Performance / Service Director with HR responsibility

About Us

Creative Support is a values-driven organisation committed to delivering excellence in people management, employee wellbeing, and inclusion. We are seeking a proactive HR Officer to join our dedicated HR team, supporting staff across our national service locations.

The Role

As HR Officer, you will play a key role in delivering efficient HR services and ensuring the highest standards of internal and external customer care. You will:

• Provide welfare support to employees, including welfare visits and liaison with Occupational Health and GPs

• Monitor and report on staff sickness, progressing long-term cases to medical capability hearings

• Support managers with investigations, disciplinaries, grievances, capability, and performance management

• Deliver HR advice across conduct, welfare, flexible working, maternity/paternity, and TUPE processes

• Welcome and induct new employees, ensuring they receive key documentation and understand benefits

• Act as mediator in resolving grievances and employee conflicts

• Develop and revise HR policies and procedure manuals, ensuring compliance with employment law and best practice

• Organise and deliver HR training sessions

• Promote equality, diversity, and inclusion across the organisation

What We re Looking For

We re seeking a motivated HR professional with:

• Experience working in a HR environment (essential)

• Strong knowledge of employment law, good practice, and equality legislation

• Excellent communication, listening, and negotiation skills

• Ability to prioritise, problem-solve, and work under pressure

• High standard of written English and report-writing skills

• Customer-focused approach with discretion and confidentiality

• Flexibility to travel nationally and occasionally work evenings/weekends

Desirable:

• Degree-level qualification or CIPD accreditation

• Experience in recruitment, TUPE, and staff training/facilitation

• Strong IT skills, including MS Office and database management

Benefits

We value our people and offer a comprehensive package, including:

• 25 days holiday 8 statutory days

• Pension scheme & life assurance

• Sick pay and probation bonus

• Enhanced maternity, paternity, compassionate & carer s leave

• Employee Assistance Service, medical & dental benefits

• Discounted rail tickets, staff discounts, refer-a-friend scheme

• Company mobile phone, laptop, and travel allowance

• Staff awards recognising excellence

Why Join Us?

This is an exciting opportunity to make a real impact in a supportive, forward-thinking organisation. You ll be empowered to deliver high-quality HR services, support employee wellbeing, and contribute to shaping a positive workplace culture nationwide.

Apply today and help us build a workplace where people thrive.