HR Operations Manager / People Leader

The Role
We are seeking an experienced HR Operations Manager / People Leader to lead all people-related functions across a large, hourly workforce. This is a hands-on leadership role for someone who has spent years working in environments with shift-based employees and understands the realities of frontline operations.

This role is responsible for HR execution, employee relations, compliance, and operational support — not just policy writing. You will work closely with senior leadership and operations management to ensure the business is staffed, compliant, and running smoothly.

Key Responsibilities

• Lead all HR and people operations across a shift-based workforce
• Oversee hiring, onboarding, training, and retention for frontline and supervisory staff
• Serve as the primary point of contact for employee relations, performance issues, and workplace concerns
• Ensure compliance with labor laws, wage and hour rules, and company policies
• Manage documentation, employee files, acknowledgements, and internal processes
• Partner with operations leadership to support staffing plans and coverage needs
• Support payroll and benefits coordination (in partnership with Payroll Specialist)
• Help shape culture, accountability, and leadership expectations across teams

What We’re Looking For

• 15+ years of experience in HR, people operations, or workforce management
• Background working with hourly, shift-based, or service-industry employees
• Strong judgment and calm demeanor when handling employee issues
• Practical understanding of employment law and compliance
• Ability to balance empathy with accountability
• Comfortable being onsite and visible to the workforce
• Organized, detail-oriented, and reliable

This role is ideal for someone who has “seen it all,” understands people, and knows how to keep a large team running effectively.

Why This Role

• Join a stable business with a strong operational foundation
• Be part of a leadership team focused on long-term growth
• Make a direct impact on people, culture, and execution
• Opportunity to grow responsibilities as the business scales

About Creactiva Commercial

Creactiva Commercial is a growing commercial cleaning and facilities services company operating across Alabama. We support universities, office buildings, retail centers, and institutional clients with a focus on reliable service, strong operations, and long-term client relationships. The business has been operating for over a decade and is entering its next phase of growth with a strengthened leadership team.

We are building a professional, people-first organization that values accountability, consistency, and respect for frontline employees.

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person