HR Operations Support Specialist

Overview

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ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 41,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges, including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.

The Opportunity

The HR Operations Support Specialist is the first point of contact for all HR-related enquiries, working collaboratively with employees, managers, and HR teams to provide timely, accurate, and customer-focused support. Managing requests through the ticketing system, you will resolve Level 1 queries, deliver administrative support in Workday, and work alongside HR stakeholders to troubleshoot and escalate more complex technical issues. This role is key to ensuring a smooth and responsive HR experience, bridging the gap between system functionality and user needs.

Responsibilities

• Act as the first point of contact for all HR enquiries via phone, email, and Zendesk, delivering accurate and timely support to employees and managers.
• Provide Workday assistance and troubleshoot system issues with both HR and operational teams, escalating complex queries to subject matter experts.
• Maintain confidentiality while handling sensitive employee data and contribute to a clear, user-friendly HR Knowledge Base.
• Identify trends in enquiries to support process improvements and enhance the employee experience.
• Assist users with navigating Workday self-service functions, including leave requests, payslip access, and personal detail updates.

About You

• Proven experience in customer service, help desk, or HR shared services roles, with a strong focus on delivering responsive support.
• Excellent written and verbal communication skills, paired with the ability to manage competing priorities in fast-paced environments.
• Hands-on experience with HRIS platforms (preferably Workday) and ticketing systems like Zendesk or ServiceNow.
• High attention to detail, strong problem-solving skills, and a commitment to handling sensitive information with integrity and discretion.