HR & People Operations Manager (Hospitality Field Sales Team)

Culture, Employee Experience & HR Operations

• Promote a collaborative, supportive workplace culture grounded in integrity and continuous improvement.
• Manage the full employee lifecycle (onboarding, changes, offboarding) with accurate documentation and smooth execution.
• Oversee benefits administration, including health insurance and 401(k) plans, enrollments, renewals, and employee inquiries.
• Maintain confidential HR records while ensuring data privacy and compliance.
• Serve as the primary point of contact for employee questions, responding promptly and service‑oriented.
• Administer employee recognition programs, ensuring incentives are tracked and distributed accurately and on time.
• Prepare and share monthly team communications highlighting key updates, achievements, openings, and reminders.
• Create and distribute employee and stakeholder surveys to support engagement initiatives.
• Manage company equipment tracking and coordinate distribution and returns with IT.
• Coordinate celebratory communications such as birthdays, work anniversaries, and holiday cards.

Recruitment & Candidate Management

• Create and post job requisitions for approved roles, ensuring alignment with hiring needs.
• Review applications in the HRIS, conduct pre‑screen interviews, and manage candidates through each stage of the hiring workflow with clear documentation.
• Coordinate interviews with stakeholders and communicate timely updates and next steps to candidates.
• Ensure a positive candidate experience by providing courteous follow‑up to all applicants.

Onboarding & Performance Management

• Manage all pre‑hire and rehire documentation, ensuring completion prior to employee start dates.
• Lead end‑to‑end onboarding, coordinating tasks and confirming completion against the onboarding checklist.
• Administer performance review cycles in ADP Workforce Now, including new‑hire, core‑value, and annual reviews, ensuring accuracy and timeliness.

Operational & Administrative Support

• Partner with the Operations Manager to support day‑to‑day administrative needs of the Field Sales Team.
• Maintain organizational charts, team materials, and prepare presentations, reports, and ad hoc materials as needed.
• Conduct regular audits of travel costs and review team expenses, flagging discrepancies when required.
• Support LinkedIn page monitoring and engagement as needed.
• Manage incoming mail and provide additional administrative support as required.
• Share a weekly priority list with the executive team to provide visibility into upcoming work and support efficient planning across time zones.