HubSpot Sales & Service Hub Specialist

Location: Lahore, Pakistan (On-site)

Employment Type: Full-Time

Working Hours: Monday to Friday, 6:00 PM to 3:00 AM

Market: USA

About the Role

We are looking for a skilled HubSpot Sales & Service Hub Specialist to configure, optimize, and manage our HubSpot CRM environment. The ideal candidate will have hands-on experience with HubSpot Sales Hub and Service Hub, helping streamline sales processes, improve customer support operations, and drive CRM adoption across teams.

Key ResponsibilitiesSales Hub Management

• Configure and manage sales pipelines, deal stages, lead scoring, and sales playbooks.
• Optimize lead management processes and sales workflows.
• Create and maintain sales dashboards and performance reports.

CRM Customization

• Build and manage custom properties, views, reports, and dashboards.
• Ensure CRM data accuracy, consistency, and organization.
• Support data migration, cleansing, deduplication, and segmentation initiatives.

Workflow Automation

• Design and implement automated workflows for lead assignment, follow-ups, task creation, and deal progression.
• Automate customer service processes, including ticket routing and escalation workflows.

Service Hub Administration

• Configure and manage the ticketing system, knowledge base, customer feedback surveys, and SLA tracking.
• Improve customer support workflows to enhance response and resolution times.

Integrations & System Management

• Integrate HubSpot with tools such as Outlook, Slack, customer support platforms, and other business applications.
• Troubleshoot integration issues and ensure smooth system performance.

Reporting & Analytics

• Develop and maintain dashboards to track KPIs including:
• Deal velocity
• Pipeline performance
• Ticket resolution time
• Customer satisfaction (CSAT)
• Service team productivity

Training & Support

• Provide onboarding and training for sales and customer service teams.
• Create documentation and best practices to improve HubSpot adoption.

Process Improvement

• Audit existing CRM, sales, and service processes.
• Recommend and implement improvements that increase efficiency and customer experience.

Requirements

• HubSpot Sales Hub and Service Hub Certifications preferred.
• 2–4 years of experience in HubSpot administration, CRM management, or customer support operations.
• Strong understanding of sales pipeline management and customer service workflows.
• Experience with workflow automation, reporting, and CRM customization.
• Knowledge of data migration, segmentation, and database management best practices.
• Excellent communication, problem-solving, and project management skills.
• Ability to troubleshoot technical issues and provide effective solutions.

Preferred Qualifications

• Experience with HubSpot integrations and third-party applications.
• Familiarity with SaaS, eCommerce, or customer support environments.
• Experience working with cross-functional sales and support teams.

What We Offer

• Competitive salary package
• Professional development opportunities
• Collaborative and growth-oriented work environment
• Opportunity to work on impactful CRM and automation projects

Apply now and help us build a world-class sales and customer service experience through HubSpot.

Pay: Rs80,000.00 - Rs130,000.00 per month

Work Location: In person