Human Resource Generalist

Key Responsibilities

• Manage end-to-end recruitment for BPO roles.
• Handle employee relations, grievance management, and disciplinary actions.
• Maintain HRIS records, attendance, and personnel files.
• Conduct onboarding, orientation, and exit formalities.
• Support performance management cycle and probation reviews.
• Ensure HR policies compliance and implement improvements where needed.
• Assist in payroll inputs (leaves, attendance, final settlements).
• Coordinate with department heads for staffing and HR support.
• Prepare HR reports, letters, and documentation.
• Manage employee engagement initiatives and internal communication.

Required Skills & Competencies

• Strong understanding of BPO HR operations
• Recruitment expertise (mass hiring & targeted hiring)
• Knowledge of labor laws & HR best practices
• Conflict resolution & communication skills
• Proficiency in MS Office and HRIS tools
• Time management and multitasking ability
• Problem-solving and decision-making skills

Experience Required

• 2–4 years of relevant HR Generalist experience, preferably in a BPO / Call Center environment.

Education

• Bachelor’s degree in HR, Business Administration, or a related field

(MBA HR preferred )

Job Type: Full-time

Pay: Rs60,000.00 - Rs100,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• BPO/Call Center HR: 2 years (Required)

Location:

• Lahore (Required)

Work Location: In person