Human Resources & Admin Officer – Veterinary Clinic

About Parkview Pet Center

Parkview Pet Center is a premium full-service veterinary clinic in Doha with 40+ team members across veterinary care, grooming, boarding, customer service, retail, and support operations.

We are looking for a warm, organised, customer-service-minded HR & Admin Officer who genuinely enjoys working around animals and people. This role is ideal for someone with a small-business mentality: practical, hands-on, detail-oriented, and comfortable supporting management with daily operations, staff coordination, scheduling, records, and internal follow-up.

This is not a strictly HR-only role. The right person should be comfortable supporting HR, admin, staff scheduling, internal coordination, and customer-service operations when needed.

Key Responsibilities

• Recruit non-specialist roles end to end, including posting jobs on Indeed, screening applicants, conducting first-round interviews, and shortlisting suitable candidates
• Support onboarding so new hires become productive quickly
• Assist management with daily operational follow-up across departments
• Coordinate staff shifts, rota planning, leave coverage, and attendance tracking
• Track staff KPIs, attendance, and performance follow-up across departments
• Support management with performance documentation and practical follow-up actions
• Keep employee files, contracts, and HR records accurate and audit-ready
• Maintain accurate attendance records and support payroll inputs in line with Qatar Labour Law
• Standardise offer letters and HR documentation
• Improve internal HR and admin workflows for onboarding, leave, attendance, records, and internal follow-up
• Support customer-service operations when needed, especially with staff coordination, communication follow-up, and service flow
• Work closely with management on HR, admin, staff coordination, scheduling, and internal process improvement

Must-Have Requirements

• Genuine animal lover and comfortable around pets in a clinical setting
• Minimum 5 years of HR and admin experience in Qatar
• Experience in customer-facing service businesses such as healthcare, hospitality, premium retail, clinics, or premium services
• Small-business mentality: practical, flexible, hands-on, and able to follow up without waiting for constant instruction
• Experience supporting daily operations, staff scheduling, rota planning, or department coordination
• Experience with staff performance tracking, KPI follow-up, attendance records, and HR documentation
• Working knowledge of Qatar Labour Law, including attendance, leave, payroll inputs, and end-of-service basics
• Confident with Microsoft 365, especially Excel, SharePoint, Teams, and Forms
• Open to using AI-assisted workflows to improve admin quality, speed, and documentation
• Strong English communication skills
• Strong records discipline and attention to detail
• Currently based in Qatar

Nice to Have

• Arabic language skills
• Experience in a clinic, hospital, veterinary clinic, or premium-service brand
• Experience supporting customer service teams, reception teams, or appointment-based service operations

Pay: QAR6,000.00 - QAR8,000.00 per month

Application Question(s):

• Are you genuinely comfortable working around cats and dogs in a veterinary clinic environment? Please briefly explain.
• Describe one situation where you had to follow up with an underperforming staff member. What action did you take, and what was the outcome?
• Have you handled staff rota, shift planning, leave coverage, or attendance tracking before? Please describe the size of the team and your role.
• Which Microsoft 365 tools have you used for HR/admin work? Have you used AI tools to improve documentation, reporting, or workflow speed? Give one example.

Work Location: In person