Human Resources and Workforce Operations Manager

Wiregrass HomeCare is seeking an experienced, organized, and people-focused leader to join our growing team as a Human Resources & Workforce Operations Manager. This is a key leadership position responsible for recruiting, employee engagement, performance management, and office operations. While caregiver scheduling is an integral part of this role, the ideal candidate will also excel in building teams, developing employees, and creating systems that help our organization thrive.

Compensation & Benefits

• Salary: $60,000+ annually, based on experience
• Performance-based bonus opportunities
• Health insurance with employer contribution
• 3 weeks paid time off (PTO)
• Monday–Friday, in-office position
• Opportunity for growth within a locally owned, expanding healthcare company

Position Overview

The Human Resources & Workforce Operations Manager will oversee the recruitment, development, engagement, scheduling and retention of our caregiver workforce. As a key member of the office team, this individual will help coordinate office operations, strengthen team collaboration, and ensure outstanding service for our clients and caregivers.

Key Responsibilities

Operations & Scheduling

• Oversee weekly caregiver scheduling to ensure appropriate staffing coverage
• Monitor service quality, staffing levels, and operational efficiency
• Analyze staffing, scheduling and operational reports
• Develop systems and processes that improve team performance and client satisfaction
• Collaborate with ownership on strategic growth initiatives

Human Resources Leadership

• Lead recruiting and hiring efforts for caregivers
• Develop and improve hiring processes and candidate screening systems
• Develop and improve onboarding and orientation programs
• Oversee employee performance reviews and coaching opportunities
• Design caregiver recognition, engagement, and retention programs
• Assist with employee relations and conflict resolution
• Maintain compliance with company policies and employment regulations

Qualifications

• Bachelor's degree required
• 5+ years of leadership, human resources, operations, healthcare administration, or related experience preferred
• Demonstrated success in recruiting, team leadership, and employee development
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience supervising employees preferred
• Home care, healthcare, staffing, or service industry experience is a plus

About Wiregrass HomeCare

Wiregrass HomeCare (WHC) is the largest locally owned provider of nonmedical home care services in the area. Since 2016, WHC has provided services to a 5 county area (Geneva, Houston, Dale, Henry, and Coffee). Our team of Certified Nursing Assistants serves in homes, hospitals and assisted living facilities. WHC has strong partnerships with local home health and hospice agencies to deliver consistent, high quality care and support to our clients and families.

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person