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Human Resources Assistant - JOB ID# 13700
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Position Type:
Support Staff/Human Resources Assistant
Date Posted:
11/18/2025
Location:
CREC - 147
Closing Date:
11/25/2025
JOB DESCRIPTION
Since 1966, the Capitol Region Education Council (CREC) has been dedicated to providing innovative, high-quality, and cost-effective educational programs and services to meet the diverse needs of children and adults in Greater Hartford. Serving 33 member districts and reaching additional communities statewide, CREC supports approximately 12,000 students annually through more than 120 educational programs. Our offerings include professional learning and coaching for educators, specialized programming for students with diverse needs, and PreK-12 education across 16 interdistrict magnet schools. Additionally, CREC provides school construction, operations, and cooperative business services, while also delivering programs that help adults build real, job-ready skills.
POSITION SUMMARY:
The Human Resources Assistant provides administrative support for a wide range of human resources functions for the employee benefits team and health and wellness initiatives. The HR Assistant supports internal and external customers by providing confidential administrative support, communicating information, and assisting in ensuring compliance with departmental policies and procedures.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Duties/Responsibilities
Perform administrative tasks and services to support the department’s effective and efficient day-to-day operations, including new hire and life event enrollment and processes, and benefits initiatives.
Responds to telephone calls and emails to provide information and assistance to internal and external customers. Addresses routine questions from employees and managers regarding human resources benefits and wellness initiatives, and refers more complex inquiries to the appropriate Benefits Manager for resolution.
Provide general administrative support such as composing documents and correspondence, creating forms, arranging meetings, processing confidential reports and documentation, electronic filing of PDF and DocuSign forms, tracking deadlines, and distributing mail.
Prepare source documentation and emails needed for new hires and in follow-up to employee benefits orientation to ensure new employees receive information to complete online benefits enrollment, when to complete enrollment, and include links to benefit plans and resources.
Assist in maintaining employee documents, confidential files, and records in CREC’s document management system (OfficeScope) to provide up-to-date documentation for compliance and historical purposes.
Attend meetings to convey and/or gather information required to perform functions.
Attend off-site benefits information sessions and health and wellness events as needed.
Assist in planning and scheduling benefits related events and activities.
Act as a liaison for IT, office equipment, and facility needs for the benefits team.
Comply with all company policies and procedures.
Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY RESPONSIBILITY:
This position has no supervisory responsibilities.
COMPETENCIES:
Problem Solving - Identifies inconsistencies in reports and resolves problems in a timely manner; Suggests alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Responds to requests for assistance; refers difficult or emotional customer situations to the appropriate Benefits Manager; Review the Benefits in-box and reply to general inquiries. Distributes emails requiring further explanation or research to the Team designated HR Specialist or Manager.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Written & Oral Communication - Speaks and writes clearly; Listens and gets clarification; Responds well to questions; Varies communication style to meet needs; Demonstrates group presentation skills; Participates in meetings.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities and wellness initiatives; Supports affirmative action and respects diversity.
Planning/Organizing - Prioritizes and plans health and wellness activities; Uses time efficiently; Notifies HR Manager if additional resources are needed. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Completes work in a timely manner.
Adaptability - Adapts to changes in the work environment and manages competing demands; Able to deal with frequent change, delays, or unexpected events; Volunteers readily and seeks increased responsibilities.
QUALIFICATIONS:
High school diploma or general education degree (GED), or two years related experience and/or training, or equivalent combination of education and experience.
TRAVEL REQUIREMENTS
Limited travel to and from meetings may be required.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing (occasionally, less than 1/3)
Walking (occasionally, less than 1/3)
Sitting (continually, more than 2/3)
Reach with hands and arms (occasionally, less than 1/3)
Climbing or balancing (occasionally, less than 1/3)
Stoop, kneel, crouch or crawl (occasionally, less than 1/3)
Ability to work outdoors (occasionally, less than 1/3)
Lifting up to 10 lbs. (occasionally, less than 1/3)
Carrying up to 10 lbs. (occasionally, less than 1/3)
Moderate Noise
WHAT’S IN IT FOR YOU?
Group Health Insurance Plans
Basic & Supplemental Life Insurance
Long-Term Disability & Short-Term Disability options
403(b) Retirement Savings Plan with Employer Matching Contribution if applicable
Flexible Spending Account Pre-Tax Savings for Health Care, Dependent Care, and Limited Purpose Post Deductible (if contributing to an HSA)
Comprehensive benefit time package
Employee Assistance Program
Bereavement time & Religious Holidays
Credit Union Access
Tuition Reimbursement Program
Employee Network Groups
Access to professional learning opportunities with two fully-paid courses through CREC University each year, empowering you to expand your skills and advance your career!
Benefit from our exclusive partnership with Springfield College, offering a 15% discount on tuition for next-level degree programs to support your academic and career aspirations!
Based on terms and conditions during your employment, specific to your job classification and collective bargaining agreement.
DIVERSITY, EQUITY, & INCLUSION STATEMENT:
CREC strives to understand and confront the symptoms and causes of racism and prejudice—ranging from biases to aggressions to discriminatory policies, practices, and traditions—that harm people from systemically marginalized groups or that benefit privileged groups. CREC staff and students acknowledge and respect people of all identifiers, such as race, socioeconomic status, gender identity and expression, education, age, ability, ethnicity, culture, sexual orientation, language, nationality, religion, and veteran status.
DISCLAIMER STATEMENT:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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