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Human Resources Associate
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Day-to-Day Responsibilities
- Provide daily assistance to employees and managers on HR operational matters, ensuring timely and accurate responses to policy inquiries, offboarding, immigration, mobility eligibility, leave processing, and employment verification letters.
- Deliver high-quality support to HR Business Partners for both regular and ad-hoc HR processes, including talent assessments, performance reviews, diversity initiatives, promotions, and compensation, along with audit assistance.
- Oversee general job change transactions.
- Collaborate with global and regional HR colleagues on operational HR matters to advance people initiatives.
- Manage planned and spontaneous projects for the HR Business Partner team as required.
- Proactively identify and suggest process improvements to enhance efficiency, escalate process issues to the HCM Service Delivery Lead through daily transactional work.
- Ensure best practices are documented through job aids and training resources.
- Consistently meet or exceed service delivery standards.
- Accurately log and track requests to completion, updating systems to provide metrics to stakeholders.
- A bachelor's degree and a minimum of two years of relevant professional experience.
- A collaborative team player who thrives in a high-volume, fast-paced, and dynamic environment.
- Exceptional interpersonal and customer service skills, with the ability to adapt communication style to suit different situations and audiences.
- A proactive, can-do attitude with a willingness to roll up your sleeves and tackle challenges head-on.
- Strong multitasking abilities and keen attention to detail, even when managing a heavy workflow.
- Results-oriented with the ability to meet deadlines and recognize when to escalate issues.
- Demonstrates ownership and accountability for completing tasks thoroughly and on time.
- Effective problem-solving skills and a high level of initiative.
- Capability to handle confidential information professionally and discreetly.
- Solid understanding of general Human Resources functions.
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Proficiency in Microsoft Office applications such as Excel, PowerPoint, and Word; familiarity with Visio is a plus.
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