Human Resources Business Partner I/II/Sr

General Description

HR Knowledge Hubs:

A well-rounded Human Resources professional with hands-on experience across core HR functions, and a strong passion for talent acquisition, sourcing strategy, onboarding and offboarding, workforce development, and employee wellbeing. We are seeking a mid-career professional who brings the experience, confidence, and sound judgment needed to effectively advise leaders and mentor HR team members. This individual will focus on delivering practical, people-centered HR solutions while leveraging data, tools, and innovative approaches to move initiatives forward.

As our organization continues to grow and evolve, our HR team serves as a strategic partner and change agent, driving new programs, enhancing processes, and supporting career development at all levels. If you thrive in a collaborative environment and are energized by coaching others, elevating recruitment practices, and leading through change, this is an opportunity to make a meaningful impact.

Our Commitment to You:

Established in 2003 by a special act of the Florida legislature, Toho Water Authority (Toho) is the primary provider of water, wastewater and reuse water services in Osceola County and one of the larger utilities in the State of Florida. Toho currently serves over 150,000 customers, in a 342 square-mile area, including St Cloud, Kissimmee, Poinciana, and unincorporated areas of Osceola, Polk, and Orange Counties. Toho was established for the sole purpose of providing regional stewardship over water resources in and around Osceola County. Toho owns and operates 17 waterplants and 9 water reclamation facilities. With a 650+ person workforce, Toho treats and distributes approximately 51.6 million gallons of potable water and reclaims 34.3 million gallons of wastewater each day. Toho has positioned itself as a respected leader in water, a valued community partner, and an employer of choice.

What We Offer:

Look forward to flexible work arrangements and an excellent suite of benefits including:

GENERAL DESCRIPTION

Essential Functions

• Executes the daily HR operations, which may include answering employee questions, talent acquisition, onboarding, offboarding, benefits, wellbeing, employee relations, and internal communications on HR matters.
• Partner with leaders at multiple levels and their teams to develop and execute HR strategies and activities that champion growth, innovation, and organizational effectiveness. This includes implementing programs, processes, and tools to help set managers and employees up for success.
• Collaborates proactively with hiring managers and business partners to understand the technical requirements, and support hiring needs. Identify candidates for the best fit, based on role requirements, and qualifications of open positions, and identify opportunities for process improvements. Guides internal stakeholders regarding hiring and interviewing best practices.
• Identify opportunities to attract, develop, and retain people to achieve their fullest potential.
• Partner with departmental leads to assess employee development needs, make recommendations, and implement appropriate solutions that align with the organization's strategic plan.
• Provide human resources business support services in the areas of recruiting, on- and off-boarding, performance management, benefits instruction/enrollment, and/or employee development.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, benefits, leave programs, and/or employment law and makes recommendations where needed.
• Serves as a resource and main point of contact for HR policy/procedure clarification and as an advisor for other departments while handling employee relations issues and when appropriate, escalating issues to leadership as needed.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Collaborates with the safety and risk team as needed and may serve as backup coordinator for worker's compensation claims.
• Support employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Assist with coordinating compliance and regulatory training for all employees.
• Build trusting relationships with the workforce to ensure the effective delivery of HR programs and provide expertise to identify and address employee relations items.
• Identify opportunities to improve employee experience, assess current programs, and propose innovative ways to improve existing or implement new initiatives
• Provide support to training and development programs, performance management, change management, and staff recognition initiatives.
• Stays abreast with state and federal labor laws and supports departments and organizations to maintain compliance with such laws.
• Maintains current knowledge and understanding of Toho Water Authority policies and procedures to respond to employee inquiries and address implementation issues.
• Conduct special research assignments, create reports, analyze data, and prepare conclusions and recommendations for consideration by management or special committees.
• Actively involved in employee surveys, analytics, and focus groups.
• Completes special projects by clarifying project objectives; setting timetables and schedules; conducting research; developing and organizing information; and fulfilling transactions.
• Supports overall administrative functions, including filing, scanning, faxing, preparing correspondences, and assisting internal and external customers.
• Provide exceptional customer service (internal and external) concerning day-to-day issues and inquiries regarding Toho programs, policies, and procedures.
• All other duties as assigned.

Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain that required qualification would be:

• Minimum of 8 of experience in the field of Human Resources with a focus on talent acquisition, total rewards, and/or employee development.
• Any combination of education and experience which demonstrates the candidate’s ability to perform successfully in this position will be considered.
• Proficient in using Microsoft products and ability to learn Toho’s HRIS.
• Upon employment, must possess and maintain a valid State of Florida Class E Driver's License.

• Bachelor's degree in Human Resources, Organizational Management, or related field.
• SHRM or HRCI Certification
• FMLA/ADA/ Workers Compensation Experience
• Utility experience in the HR capacity.
• Expertise in full-cycle talent acquisition, including sourcing strategies, workforce planning, and recruitment analytics.
• Experience with structured interviewing techniques, competency-based selection, and assessment tools.
• Proficiency with applicant tracking systems (ATS), recruitment technologies, and HR information systems (HRIS).
• Experience developing or enhancing recruitment processes, employer branding initiatives, or candidate experience strategies.
• Ability to leverage data and metrics to inform recruitment decisions, identify trends, and improve talent acquisition outcomes.
• Proven ability to partner with leaders to understand staffing needs, forecast talent gaps, and design targeted recruitment strategies.

• Strategic and results-driven, with a strong focus on delivering business-aligned HR and talent acquisition solutions.
• Adaptable, curious, resourceful and highly motivated, eager to learn, innovate, and continuously improve processes and outcomes.
• Collaborative and influential, building trusted partnerships with leaders, HR colleagues, and stakeholders across the organization.
• Analytical and data-informed, capable of interpreting trends, making recommendations, and guiding workforce planning and recruitment strategies.
• Strong communicator, able to engage, inspire, and advocate effectively with both internal and external audiences.
• Ethical, professional, and discreet, demonstrating sound judgment, integrity, and commitment to a positive organizational culture.

Physical Demands

PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and bend, kneel, squat, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Environmental factors include indoor, flat surface, noise, sitting with occasionally walking and standing.