Human Resources & Culture Manager (Hospitality / Private Club)

Overview - Human Resources & Culture Manager
Doylestown Country Club is seeking an engaging, organized, and hospitality-driven Human Resources & Culture Manager to join our leadership team.

Founded in 1916, Doylestown Country Club is Bucks County’s premier private golf and social club, offering exceptional golf, dining, social, and family experiences to a vibrant and growing membership. The Club features a dynamic hospitality environment with multiple dining venues, banquet operations, golf operations, aquatics, and year-round events.

The Human Resources & Culture Manager plays a vital role in fostering a positive workplace culture and supporting the Club’s mission of delivering exceptional member experiences through exceptional employee experiences. This position works closely with the General Manager and department heads to oversee recruitment, onboarding, payroll coordination, benefits administration, employee engagement, compliance, and workforce planning for both full-time and seasonal employees.

The ideal candidate is approachable, detail-oriented, highly organized, and thrives in a fast-paced hospitality environment.

Position Summary

The Human Resources & Culture Manager is responsible for leading the Club’s day-to-day human resources functions while helping cultivate a culture centered around hospitality, professionalism, accountability, communication, and employee engagement.

This position serves as a strategic partner to department heads by assisting with staffing, employee relations, labor planning, payroll coordination, performance management, compliance, and employee development initiatives.

Hospitality, restaurant, resort, hotel, or private club experience is strongly preferred.

Primary Responsibilities

Recruitment & Staffing

• Manage recruitment and hiring processes for full-time, part-time, and seasonal employees
• Develop and post job advertisements across multiple hiring platforms
• Screen applicants and conduct initial interviews
• Coordinate onboarding and orientation for all new employees
• Assist department heads with workforce planning and staffing forecasts
• Maintain recruiting pipelines and applicant tracking processes
• Explore new recruitment strategies and benchmark hiring practices against hospitality and private club industry standards

Payroll & Benefits Administration

• Work closely with the Club’s payroll software and department heads to ensure accurate and timely bi-monthly payroll processing
• Monitor PTO tracking, benefit eligibility, and employee labor hours
• Serve as liaison between the Club and benefit providers, including:
• Health insurance
• 401(k) administrator
• Workers’ Compensation provider
• Unemployment insurance provider
• Disability and life insurance providers
• Assist employees with questions related to benefits, payroll, and employee-facing software systems
• Coordinate benefits enrollment and communicate benefit information to employees

Employee Relations & Culture

• Serve as a visible and approachable resource and advocate for employees across all departments
• Foster a positive, respectful, and hospitality-focused workplace culture
• Assist managers with employee relations, coaching, conflict resolution, and performance discussions
• Coordinate employee recognition and appreciation initiatives including:
• Employee of the Month programs
• Employee appreciation events
• Holiday recognition programs
• Support employee engagement and retention efforts
• Help ensure employees feel supported, heard, safe, and valued

HR Compliance & Administration

• Ensure compliance with all applicable federal, state, and local labor laws and regulations
• Maintain accurate HR records, employee documentation, and confidential personnel files
• Monitor completion of employee performance evaluations by department managers
• Assist in maintaining and updating the employee handbook and HR policies
• Support workplace safety initiatives and OSHA compliance efforts
• Coordinate Workers’ Compensation reporting and case management
• Maintain confidentiality regarding all employee matters

Labor Planning & Operational Support

• Collaborate with front-of-house (FOH) and back-of-house (BOH) Food & Beverage (F&B) managers regarding staffing needs
• Assist Food & Beverage leadership with labor planning and front-of-house scheduling recommendations
• Review payroll and labor reporting to help ensure staffing aligns with labor budgets and operational needs; provide suggestions or notify of changing labor trends to F&B leadership or General Manager
• Monitor labor thresholds and benefit eligibility requirements for full-time employees
• Provide department managers with additional insight and support regarding scheduling consistency, staffing pars, and labor efficiency
• Assist leadership in identifying operational staffing gaps and recruiting needs

Training & Development

• Coordinate onboarding and orientation programs for new employees
• Assist department heads with training and professional development initiatives
• Help facilitate workplace training related to:
• Harassment prevention
• Workplace safety
• Service standards
• Club culture and professionalism
• Support development of training materials and employee resources

Qualifications

• Bachelor’s degree in Human Resources, Hospitality Management, Business Administration, or related field preferred
• Minimum of 3–5 years of Human Resources experience preferred
• Hospitality, restaurant, hotel, resort, or private club experience strongly preferred
• Experience with payroll processing and benefits administration preferred
• Experience with HRIS/payroll systems preferred
• Strong interpersonal, organizational, and communication skills
• Ability to maintain confidentiality and professionalism at all times
• Knowledge of employment laws and HR best practices
• Ability to thrive in a fast-paced hospitality environment
• SHRM-CP, SHRM-SCP, PHR, or related HR certification is a plus
• Bilingual English/Spanish is a plus

Schedule

This is a full-time, primarily Monday through Friday position. Due to the nature of the hospitality industry, infrequent or occasional evenings, weekends, or holidays may be required to support major Club operations, employee events, or large-scale functions.

As the Club has dining and golf operations on Tuesday to Sunday hours, a Tuesday through Saturday schedule may also be accommodated based on candidate preference to be present when staff are on property.

Limited or infrequent work-from-home opportunities may be approved at the discretion of the General Manager, but this role is primarily on-site.

Compensation & Benefits

Doylestown Country Club offers a competitive compensation and benefits package including:

• Competitive salary
• Paid time off
• 401(k) with Club match
• Health insurance
• Dental insurance
• Vision insurance
• Club-paid life insurance
• Club-paid disability insurance
• Employee Assistance Program
• Professional development opportunities

About Doylestown Country Club

Doylestown Country Club is an equal opportunity employer and does not discriminate against employees or applicants based on age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected classification under applicable law.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person