About the Opportunity
A prominent luxury hospitality brand is looking for a sharp, people-driven HR Director to sit at the intersection of business strategy and talent. This isn't a back-office HR role — you'll be embedded with operational leaders, influencing decisions, and shaping the employee experience from hire to retire.
If you thrive in fast-paced environments, love solving complex people challenges, and want to leave a real mark on a growing organization — this one's for you.
What You'll Own
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Be the Strategic Voice at the Table
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You won't just execute, you'll advise
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Work shoulder-to-shoulder with senior leaders to connect people strategy with business performance
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Lead workforce planning, organizational design, and building the talent pipeline that keeps the business ahead of the curve
Drive Budgets, Forecasting & Manpower Planning
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Take full ownership of the HR budget cycle — from building annual manpower budgets and headcount forecasts to tracking spend against plan
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Partner with Finance and Operations to align staffing models with business demand, seasonal fluctuations, and growth projections
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Provide leadership with clear visibility on labor costs, vacancy rates, and workforce gaps for smarter, faster decision-making
Lead Employee Relations & Grievance Management
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Be the first point of contact for complex employee relations matters — from workplace conflicts and conduct issues to formal grievances and disciplinary proceedings
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Manage cases with fairness, discretion, and consistency, in line with company policy and local labor law
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Coach managers on navigating sensitive conversations and creating a culture where issues are addressed early
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Conduct or oversee workplace investigations, documenting findings and recommending appropriate outcomes
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Track ER trends across the business and recommend preventive measures that strengthen workplace harmony
Drive Talent & Culture Forward
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Own the full talent lifecycle — from attracting the right people to helping them grow, perform, and stay
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Build meaningful succession plans and leadership pipelines — real development paths, not just spreadsheets
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Design and run the performance cycle in a way that actually moves the needle — goal setting, coaching conversations, and honest feedback loops
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Partner with L&D to create development programs that employees genuinely value
Be the Go-To for All Things People
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Act as a trusted sounding board for managers on performance concerns, team dynamics, and people decisions
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Keep compensation and benefits competitive by collaborating closely with Finance
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Champion Diversity, Equity & Inclusion — woven into how the business hires, engages, and grows its people
Make Data-Driven Decisions
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Track what matters — turnover trends, engagement scores, performance patterns — and turn numbers into actionable insights
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Spot issues before they become problems and recommend smart, proactive solutions
Lead Through Change
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Support transformation initiatives and help teams navigate shifts in structure, process, or culture with clarity and confidence
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Build engagement and retention strategies that go beyond surveys — think recognition, feedback loops, and genuine connection
Build & Develop Your Team
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Lead and mentor a small HR team, setting high standards while creating a supportive environment where people learn and grow
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Manage priorities and resources so HR delivers real value across every department
What Makes You a Great Fit
Your Background
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5+ years in HR, with at least 2 years operating as a true business partner — not just in title
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Experience in hospitality, luxury brands, or high-touch service industries is a strong plus
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Hands-on experience across employee relations, grievance handling, recruitment, performance management, HR budgeting, manpower planning, and organizational development
Your Credentials
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Bachelor's degree in HR, Business, or a related discipline
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HR certification (PHR, SPHR, CIPD, or similar) is a bonus
Your Style
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Equally comfortable in a boardroom conversation and a 1:1 with a front-line team member
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You handle sensitive situations with maturity, discretion, and emotional intelligence
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You're calm under pressure, solutions-oriented, and never afraid to challenge the status quo constructively
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You lead with data but connect with empathy
Why This Role?
You'll join a world-class hospitality group where people are genuinely at the center of the business. This is a chance to shape culture, influence strategy, and grow your career in one of the most exciting markets in the world.