Human Resources Generalist

The Human Resources Generalist plays a key role in supporting the full scope of Human Resources functions at the Cuyahoga Metropolitan Housing Authority (CMHA). This position provides professional and administrative support across all areas of HR, including talent acquisition, training and development, employee relations, HRIS management, wellness initiatives, and benefits and compensation administration.

The HR Generalist manages a high volume of administrative and transactional tasks with precision, confidentiality, and timeliness. This includes maintaining employee records, processing personnel actions, assisting with leave and benefits administration, coordinating new hire onboarding, and supporting ongoing training and engagement efforts.

The role also requires a strong customer service orientation, as the HR Generalist interacts regularly with employees, supervisors, residents, and program participants. The ideal candidate demonstrates professionalism, patience, and attention to detail while delivering excellent service to both internal and external customers.

Essential Duties and Responsibilities

Talent Acquisition

• Manage the full recruitment cycle, including job postings, candidate screening, interviewing, reference checks, and onboarding.
• Collaborate with hiring managers to define position requirements, candidate qualifications, and selection criteria.
• Build and maintain a pipeline of qualified candidates to support ongoing and future hiring needs.
• Coordinate pre-employment processing, including background checks, drug screenings, and employment verifications.

Benefits and Compensation

• Administer employee benefits programs, including medical, dental, vision, life, FSA, and retirement plans.
• Serve as a resource to employees on benefits eligibility, enrollment, and policy interpretation.
• Assist with annual open enrollment and coordinate with vendors and internal stakeholders to ensure accurate and timely updates.
• Support compensation administration, ensuring pay changes, stipends, and adjustments are processed accurately and in compliance with policy.

Training and Development

• Assist in designing, coordinating, and tracking training programs that enhance employee skills, compliance, and professional growth.
• Facilitate onboarding and orientation sessions for new hires to ensure a smooth transition into the organization.
• Maintain training records and help evaluate the effectiveness of learning initiatives.

Employee Relations

• Serve as a point of contact for employee inquiries regarding policies, procedures, and workplace matters.
• Support HR leadership with investigations, documentation, and follow-up on employee relations issues.
• Promote a positive, respectful, and inclusive work environment through consistent communication and fair application of policy.

HRIS Management and Administration

• Maintain and update employee data within the HR Information System (HRIS) to ensure accuracy and integrity of records.
• Generate and analyze HR reports to support compliance, audits, and management decision-making.
• Process personnel actions for both union and non-union employees, ensuring compliance with collective bargaining agreements, CMHA policies, and legal requirements.

Customer Service and Administrative Support

• Provide courteous, professional support to employees, supervisors, residents, and participants who interact with HR.
• Handle a high volume of administrative tasks, including personnel file management, data entry, and document tracking.
• Support HR operations and special projects such as wellness events, performance reviews, and policy updates.
• Perform other related duties as assigned to support departmental and organizational goals.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3–5 years of professional HR experience across multiple HR disciplines (recruitment, employee relations, benefits, HRIS, etc.).
• Experience in a public agency, unionized environment, or housing authority is preferred.
• Strong administrative and organizational skills with the ability to manage multiple priorities.
• Excellent interpersonal and written communication skills.
• Proficiency with Microsoft Office Suite and HRIS systems (Paycom preferred).
• Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
• Valid driver’s license and reliable transportation required to travel between CMHA sites as needed.

Salary
The salary range for this position ($50,000–$70,000) is based on education and directly related HR experience. Placement within the range will depend on demonstrated qualifications and alignment with the scope and complexity of the role.

About CMHA
The Cuyahoga Metropolitan Housing Authority (CMHA) is dedicated to providing quality, affordable housing and supportive services to residents throughout Cuyahoga County. Our Human Resources team is committed to fostering a positive workplace culture that values collaboration, development, and service excellence—both to our employees and to the communities we serve.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Work Location: In person