Human Resources Generalist

Support the People Behind the Care

At Mercy Urgent Care, our mission to serve the community starts with supporting our employees. As a Human Resources Generalist, you’ll play a key role in managing the employee lifecycle, supporting , and fostering a positive, compliant, and people-centered workplace culture.

This position offers the opportunity to work across multiple HR functions while making a meaningful impact on both employees and organizational operations.

Role Overview

The Human Resources Generalist manages and supports core HR functions including recruitment, onboarding, training, employee records, and leave administration. This role works closely with leadership and staff to ensure HR policies are applied consistently, regulatory requirements are met, and employees are supported throughout their employment journey. This role exercises independent judgment, manages highly confidential information, and contributes to efficient day-to-day HR operations.

Key Responsibilities

• Support the full-cycle recruitment process including job postings, candidate screening, interview coordination, and hiring documentation.
• Proactively assess and anticipate workforce and hiring needs in partnership with leadership, maintaining a robust pipeline of qualified candidates to support timely recruitment.
• Partner with supervisors to assess hiring needs and provide guidance on interview practices.
• Evaluate candidates during the interview process and provide hiring recommendations to department supervisors.
• Maintain applicant tracking system (ATS) records and ensure recruitment documentation is complete and compliant.
• Tracks and reports HR data related to recruitment, onboarding, and leave administration.
• Prepare offer letters and coordinate pre-employment requirements including background checks and screenings.
• Serves as liaison between supervisors, employees, and the organization and an ambassador for healthy culture.
• Assist with new hire onboarding and conduct new hire orientation sessions.
• Ensure completion of employment documentation and onboarding requirements.
• Coordinate with departments to ensure new employees receive appropriate access, training, and resources.
• Support supervisors with training needs by identifying gaps and assisting with implementation of training solutions.
• Assist in the development, coordination, monitoring, and delivery of HR-related training programs, including onboarding, compliance, and mandatory training.
• Administer Family and Medical Leave Act (FMLA) and other applicable leave programs in accordance with federal and state regulations.
• Track leave usage, maintain required documentation, and communicate leave status with employees and supervisors.
• Serve as a point of contact for employee questions regarding leave eligibility and processes.
• Assist HR leadership with routine employee relations matters, including documentation, personnel actions, and policy interpretation.
• Support supervisors and employees with HR-related questions and requests.
• Maintain accurate and confidential employee personnel files, both electronic and paper.
• Process personnel changes including new hires, terminations, status changes, and employee data updates.
• Ensure compliance with record retention requirements and confidentiality standards.
• Process and file HR paperwork in a timely and organized manner

Education & Experience

• Bachelor’s degree in Human Resources or a related field

• Minimum of two years of human resources experience (or equivalent combination of education, training, and experience)

• PHR or SHRM-CP certification preferred

Knowledge, Skills & Abilities

• Strong communication and interpersonal skills with the ability to build trusted relationships

• Working knowledge of state and federal employment laws, personnel records, privacy, and HIPAA

• Understanding of HR policies, procedures, and best practices

• High level of discretion and ability to manage confidential information

• Strong organizational skills and attention to detail

• Ability to analyze information, prepare reports, and improve processes

• Proficiency with Microsoft Office; ability to learn HRIS and talent management systems