Human Resources III

Collaboration

Builds partnerships and works collaboratively with others to meet shared objectives. Functioning effectively as a member of a professional team. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains trust and support of others. Understands and values the roles and responsibilities of other team members.

Ensures Accountability

Holds self and others accountable to meet commitments. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for and learns from decisions, actions, and failures.

Interpersonal Communication

Establishes rapport quickly and delivers multi-mode communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, client's families, care providers, etc. Adjusts to fit the audience and the message. Accepts responsibility for miscommunications or misunderstandings. Avoids escalated arguments at work and seeks a positive resolution. Listens actively and effectively: seeks first to understand. Conveys information in a jargon-free, non-judgmental manner
Optimizes work processes

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality

Problem-Solving

Uses a logical approach to address problems or manage the situation at hand by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

Develop Talent - Develops people to meet both their career goals and the organizations goals. Places a high priority on developing others. Develops others through coaching, feedback, exposure, and stretch assignments. Aligns employee career development goals with organizational objectives. Encourages people to accept developmental opportunities.
Plans and Aligns - Plans and prioritizes work to meet commitments aligned with organizational goals. Sets objectives to align with broader program/organizational goals. Breaks down objectives into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans. Considers impact of plans on others and communicates & trains proactively.
Values Differences and Cultural Awareness - Recognizes the value that different perspectives and cultures bring to an organization. Seeks to understand and adapt to different perspectives and cultures. Contributes to a work climate where differences are valued and supported. Applies others diverse experiences, styles, backgrounds, and perspectives to get results. Is sensitive to cultural norms, expectations, language preferences and ways of communicating. Is aware of own cultural biases and proactively seeks consultation from supervisor on how to handle them.

• Collaborative and proactive problem solver.
• Able to provide thoughtful customer service.
• Understands cultural humility and enjoys working in a diverse environment.
• Outstanding ability to follow-through with tasks.
• Highly organized with excellent time management skills.
• Strong attention to detail.
• Excellent writing, grammar, and spelling skills.
• Strong ability to perform scheduling, documentation, and coordination tasks.
• Skilled in use of MS Office Suite and able to quickly learn new software.
• Interest in training in the Substance Use Disorder field.

Desired Skills and Knowledge:

• Knowledge of healthcare, behavioral healthcare, and substance use disorder treatment systems. Payroll Knowledge, 401k, Full Cycle Hiring, Terminations