Human Resources Manager

PayrollOrg (PAYO) is the nation's leader in payroll education, publications, and training. This non-profit member association conducts more than 300 payroll training conferences and seminars across the country each year in addition to producing a variety of publications geared to the payroll professional.

Summary/Objective:

The Human Resources Manager plays a key role in delivering HR operations and programs that support the people strategy of PayrollOrg (PAYO) and its affiliated companies. This role manages core functions across recruitment, benefits administration, employee relations, compliance, and engagement, ensuring a consistent, high-quality experience for employees and alignment with organizational goals. The ideal candidate is hands-on, detail-oriented, and thrives in a collaborative, fast-moving environment.

Location:

• San Antonio, TX (This is a hybrid role where you will be working from home 3 days per week, and in office 2 days per week)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conducts new hire orientation in partnership with the Director of HCM and manages onboarding and offboarding processes to ensure a consistent and positive employee experience.
• Administers employee benefits, including open enrollment, eligibility management, and carrier communication; serves as a point of contact/escalation for benefits questions.
• Maintains HRIS, employee records, and payroll data integrity; prepares reports and supports process optimization across systems and workflows
• Partners with managers to address performance, employee relations, and engagement opportunities; escalates sensitive issues appropriately and collaborates with the Director of HCM to determine appropriate course of action.
• Schedules and facilitates assigned training programs.

• Leads the full-cycle talent acquisition process, including job postings, sourcing, interviewing, and salary negotiation; coordinates temporary and outsourced direct-hire staffing.
• Develops, coordinates, and supports employee engagement initiatives, including recognition programs, employee service awards, company events, internal communications, surveys, and activities that foster connection, morale, and inclusion across a hybrid workforce, reinforcing PAYO’s culture and values.
• Ensures compliance with multi-state employment laws, internal policies, and recordkeeping.
• Oversees leave administration, including FMLA, short-term disability and long-term disability, workers comp, and other leaves of absence with federal and state regulations and timely coordination with payroll and insurance carriers.
• Assist in the design and implementation of HR programs (performance reviews, recognition, professional development, and engagement initiatives).
• Analyzes HR data and recommends corrective action recommendations for continuous improvement.
• Works closely with the Director of Human Capital Management to execute strategic initiatives and ensure alignment across HR functions.
• Performs other related duties as assigned to support the goals and operations of the Human Resources department.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent time management and organizational skills with the ability to prioritize and meet deadlines in a fast-paced environment.
• Strong analytical and problem-solving skills with a focus on continuous improvement and data-informed decision making.
• Effective communication and interpersonal skills to explain HR policies, coach managers, and navigate employee relations issues with professionalism and tact.
• Thorough knowledge of federal and state employment laws and regulations; multi-state experience is strongly preferred.
• Strong understanding of benefits and leave administration (FMLA, STD, LTD, and other leaves of absence) with the ability to effectively interpret and communicate benefits, policies, and procedures to employees and managers.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams) and comfort working in HRIS and reporting tools.
• Ability to act with integrity, discretion, and professionalism, maintaining strict confidentiality and sound judgment in all matters.

Required Education and Experience:

• Bachelor’s degree in human resources, business administration, or a related field—or equivalent combination of education and experience.
• Minimum of 5 years of progressive HR experience with broad generalist exposure across benefits, employee relations, and recruitment.
• Demonstrated experience administering employee benefits including health, welfare, and retirement plans.
• Strong working knowledge of employment laws and regulations with multi-state experience strongly preferred.
• Full cycle recruiting experience with the ability to manage multiple vacancies with regular workload.
• Experience using HRIS and applicant tracking systems; ADP Workforce Now experience is a plus.

Preferred Education and Experience:

• Minimum of 3 years of experience administering, explaining, and managing benefits programs.
• Prior experience working in a small-to-mid sized organization or association environment supporting a hybrid workforce.

Certificates, Licenses, Registrations:

• Professional in Human Resources (PHR) or SHRM-CP designation is preferred.

Supervisory Responsibilities:

• This position has no direct reports.

Supervisory Responsibilities:

• This position has no direct reports.

Internal and External Interfaces:

• Internal: Key stakeholders of PAYO with regular interaction with Legal, Executive Office, Payroll, Information Technology, and Property Management team members.
• External: Benefits and retirement brokers, benefits carriers, and third-party administrator representatives.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; collects and researches data.
• Business Acumen - Understands business implications of decisions.
• Change Management - Develops workable implementation plans; monitors transition and evaluates results.
• Ethics - Works with integrity and ethically; upholds organizational values.
• Initiative - Seeks increased responsibilities; looks for and takes advantage of opportunities.
• Innovation - Meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Interpersonal Skills - Maintains confidentiality; works well individually or collaboratively.
• Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.
• Leadership - Exhibits confidence in self and others; effectively influences actions and opinions of others; accepts feedback from others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; demonstrates group presentation skills; participates in meetings.
• Organizational Support - Follows policies and procedures; supports organization's goals and values.
• Planning/Organizing - Prioritizes and plans work activities; sets goals and objectives.
• Problem Solving - Gathers and analyzes information skillfully.
• Project Management - Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.
• Quality Management - Demonstrates accuracy and thoroughness.
• Strategic Thinking – Assists in the development of strategies to achieve organizational goals; identifies external threats and opportunities; adapts strategy to changing conditions.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; able to read and interpret written information.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Requires prolonged sitting, walking, and standing depending on the job tasks with bending, stooping, pulling, pushing, crouching, and stretching, and lifting to 20 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other technology equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Prolonged exposure to computer monitors. Office-based positions work in a normal office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

No Recruiters - Unsolicited resumes are not eligible for fees. Due to regulatory compliance reasons, PAYO does not hire team members in the following states: AZ, CA, CO, MA, NM, PA, VT, and WA. PAYO currently hires in DC, FL, GA, MD, NJ, NV, NY, OH, OK, TN, TX, UT, and VA.