Human Resources Manager

Position: Human Resources Manager

100% Remote Position - Superior Contact, a premier customer service contact center, seeks a Human Resources Manager. We are passionate about our employees and seek a manager who will be responsible for analyzing and prioritizing human resources activities in accordance with the goals of the company.

Position Summary:

Proactive, innovative, and team-oriented; this position will be responsible for providing a balanced environment of learning, cultural development, and staffing assessments for recruiting the brightest in the industry. Support the overall HR vision, mission, and values.

Human resources activities will include: benefits administration, FMLA administration and compliance, absence management and tracking, PTO, HR consulting and education - providing guidance for compliance with state and federal laws, customizing and updating handbooks, overseeing new hire orientation, organizational development activities, conducting stay and exit interviews, answering employees questions and concerns.

Essential Human Resources Responsibilities

• HR Consulting and educating – Provide Guidance for compliance with Federal and State Laws, HR matters including, but not limited to hiring, terminations, discipline, FMLA, DOL, ERISA, ADA, EEOC).
• Understand and support benefits administration.
• Recruiting and Selection: vetting, interviewing, candidate communications.
• FMLA administration and compliance.
• Employee relations.
• Continued development of compensation metrics.
• New hire orientation and onboarding.
• Support a Contact Center, both hourly and salaried employees, addressing any concerns and questions (PTO, payroll, FMLA, training, technical, etc) in a timely manner.
• Responsible for maintaining the digital filing system to include personnel files based on applicable federal and/or state retention guidelines.
• Accurate record keeping.
• Policy development.
• Foster a positive work environment for all employees.
• Partnering with leadership to achieve key strategic plans.

Technical Competencies

• Advanced skills and proficiency in MS Office programs and Google Suite

Other Competencies

• Leadership
• Initiative
• Proactivity
• Excellent overall communication skills, both verbal and written
• Public Speaking proficiency
• Learning Orientation
• Flexibility

Preferred Knowledge, Skills and Abilities

• Bachelor’s degree in Human Resources, Training, Organizational Development, and Instructional Design, a similar or related field.
• 4+ years of management and supervisory experience.
• Ability to facilitate cooperative relationships to secure necessary resources.
• Previous experience training within the Telecom industry and Contact Center operations.
• SHRM-CP or higher, PHR or higher
• Human Resources Experience: 3 year (Preferred)
• Leadership Experience: 3 year (Preferred)
• Benefits administration: 1 year (Preferred)

Work Environment:

While this job is remote, a secluded, quiet work setting is required for success. This role routinely uses standard office equipment such as computers, phones, and headphones.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sitting for extended periods of time
• Standing for extended periods of time
• Reaching in any direction using hands, fingers, and feet.
• Visualization necessary to participate in business functions
• Speech – Communication using the spoken language
• Ability to travel by car, plane, and train to attend meetings or client locations

Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 8 hours per day. This position might require hours of work outside of the standard schedule based on the needs of the company. Travel may be required occassionally.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

*This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform job-related duties requested by any person authorized to give instruction or assignments.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• In what state do you reside?
• Who is your Internet service provider?
• Do you give Superior Contact permission to contact previous employers?

Work Location: Remote