Human Resources Manager

About Working at KIOSK Information Systems:

KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and Fortune 500 clients delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Self-service is a fast paced and exciting industry with high professional growth potential.

The company offers a full spectrum product portfolio with all solution disciplines in one professional / manufacturing campus. We are a high performing and customer-centric team. KIOSK provides a respectful, fun, and collaborative work environment with great benefits and work / life balance.

Job description: The Human Resources Manager oversees all human resources operations within a fast-paced manufacturing environment, supporting both production employees and professional staff. This role partners closely with operations leadership to align workforce planning with production goals, specializing in high-volume recruiting, labor law compliance, worker safety, and employee relations. Key duties include managing performance across hourly and salaried teams, developing compensation strategies, and cultivating a safe, productive, and engaged workforce. Preferred 5+ years of experience in an industrial or factory environment.

Responsibilities:

• Recruitment & Staffing: Lead, manage, and scale recruitment efforts for production employees (operators, assemblers, technicians) as well as professional staff (engineering, administrative, and leadership roles) to meet production schedules and business objectives.

• Workforce Planning & Production Support: Partner with plant leadership to forecast staffing needs, manage headcount, and support shift scheduling, overtime planning, and workforce flexibility to meet changing production demands.

• Compliance & Safety: Ensure compliance with OSHA regulations, labor laws, and company policies, with a strong presence on the production floor to reinforce safety practices and support a culture of accountability.

• Employee Relations: Serve as a trusted resource for both hourly and salaried employees; manage grievances, mediate conflicts, and promote a positive work environment in a high-pressure, production-driven setting.

• Performance Management: Implement and manage performance programs for both production and professional staff, including productivity tracking, skill development, and leadership coaching.

• Compensation & Benefits: Administer competitive compensation and benefits programs for a diverse workforce, including hourly shift differentials, incentive programs, and salaried structures aligned with market trends.

• Training & Development: Support onboarding, safety training, and upskilling initiatives for production employees, while also developing leadership and professional development programs for staff.

• Policy Development: Develop, communicate, and enforce HR policies and procedures that support both operational efficiency and employee engagement across all levels of the organization.

Required Skills:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience: 5–7 years of HR management experience, with a strong focus on manufacturing, industrial relations, or factory environments supporting both hourly and salaried employees.

• Technical Skills: In-depth knowledge of local and federal labor laws (e.g., FMLA, EEO), OSHA standards, and experience with HRIS systems.

• Competencies: Strong leadership, business partnership mindset, and the ability to operate effectively between the production floor and corporate functions; excellent negotiation and conflict resolution skills.

Desired Skills:

• PHR or SHRM-CP certification preferred

• Experience supporting multi-shift operations or production environments.

Travel:

• Less than 5% Travel

Physical:

• Must be able to sit or stand for up to 8 hours, including time spent on the production floor
• Must be able to lift up to 25 pounds
• Ability to work in a manufacturing environment, including exposure to noise, temperature variations, and PPE requirements