Human Resources Manager

Summary

Under the direction of the CHRO, the Human Resources Manager is responsible for stabilizing, managing, and optimizing all human resources functions to ensure operational efficiency, compliance, and workforce effectiveness. This role plans, supervises, coordinates, and directs a full range of HR operations including, but not limited to: recruitment and onboarding; employee and labor relations; payroll and HRIS oversight; benefits and leave administration; performance management; compliance; and workforce reporting.

All activities support the Human Resources Department’s mission to provide responsive, accurate, and consistent HR services that enable the Newark Housing Authority to meet its operational goals and deliver high-quality service to constituents.

This role reflects an operational HR leadership model focused on execution, accountability, and service delivery.

The Manager also performs other related duties as required.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Provides leadership, guidance, and oversight to HR staff and ensures timely and accurate execution of all HR functions.
• Establishes and monitors workflows, and escalation protocols across HR operations.
• Oversees payroll processing and HRIS systems to ensure accuracy, data integrity, and timely issue resolution.
• Oversees benefits administration, leave management (FMLA, ADA), and compliance with all related regulations.
• Provides guidance on complex employee relations matters, including investigations, disciplinary actions, and terminations, ensuring consistency and compliance.
• Supports and coaches managers on performance management, employee relations, and workforce decisions.
• Manages unions, CBA’s, arbitrations, and grievances.
• Oversees recruitment and onboarding processes to ensure efficiency, consistency, and alignment with organizational needs.
• Standardizes HR processes and implements systems to improve efficiency, tracking, and accountability.
• Ensures compliance with all federal, state, and local employment laws and regulations.
• Maintains accurate and organized HR records and documentation systems.
• Partners with leadership and external advisors, as needed, to mitigate organizational risk.
• Monitors workforce effectiveness, staffing needs, and operational gaps and make recommendations for improvement.
• Performs other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.

Operational Excellence: Demonstrates strong process orientation; establishes structure, consistency, and efficiency across HR functions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• A minimum of 8 years of human resource management experience required.
• 4 -6 years’ experience managing unions, CBA’s, arbitrations, and grievances.
• SHRM-CP or PHR and must get a SHRM-SCP or SPHR within 18 months
• Thorough knowledge of federal and state employment laws affecting public employees.
• Thorough knowledge of Authority operating policies and procedures, pertinent HUD regulations, and federal, state, and local laws and regulations pertaining to public housing Authority Human Resources matters.
• Requires advance skills and knowledge of Human Resources systems and approaches which affect the design and implementation of major programs and/or processes Authority-wide.

Job Competencies

• Expert knowledge and extensive experience in the following areas:

• Key policies, procedures, functions, and staff in the HR Department
• Labor and employment practices, and refining and administering labor contracts

• Wide range of position classification concepts, principles, and practices sufficient to establish and manage organizational structures that are efficient and cost effective, support desired grade levels, and facilitate career development
• Recruitment and placement concepts, practices, regulations, precedents, and procedures
• Providing internal/external placement services to recruit for highly specialized and hard-to-fill positions
• Applying a wide range of local and federal laws affecting health, life, and dental insurance programs
• Applying a wide range of records management laws, regulations, processes, and procedures

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical journals, or governmental regulations. Strong interpersonal communication skills and ability to present information in a clear, organized, and convincing manner.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have strong computer skills (MS Word, MS Excel, MS PowerPoint and MS Outlook). Will need to learn other computer software programs as required by assigned position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 15 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office environment, moderate noise level.