Human Resources Manager- Benefits & LOA's

Since 1970, Indian Health Council, Inc. (IHC) has provided high-quality, compassionate healthcare and support services to the nine Federally recognized American Indian tribes in north San Diego County. With more than 200 employees serving 2 clinic sites, IHC is proud of the diversity of its staff as a reflection of the community it serves. The reward of working at IHC is more than a paycheck and excellent benefits; it is the impact and contribution to the Tribal community that employees value most. If you are passionate about improving the overall health and wellness of our tribal community, IHC is looking for people like you.

Our Philosophy
At IHC, we believe in empowering our patients with knowledge to achieve their healthcare goals. We strive to treat the whole person using a multifaceted approach to include physical, mental, emotional, and spiritual aspects of health and wellbeing.

Our Benefits
PPO medical, dental, and vision insurance with low employee contribution; company-paid life and disability insurance; malpractice coverage for providers; 403B retirement with company matching; generous PTO and Sick time; 14 paid holidays; paid jury service; and paid bereavement leave; reimbursement for professional license(s), and certifications such as CPR and continuing education units. Our facility also qualifies as a high-need area for provider CA State and Federal Loan Repayment Programs.

Reports To: Human Resources Director

FLSA Status: Exempt

Position Function: Non-clinical

Classification: Regular, Full-time

Schedule: Monday – Friday 1.0 FTE

Location: Onsite, position may be assigned to work at both IHC locations

SUMMARY: Under guidance from the Human Resource Director, this position will perform work of considerable difficulty, managing a range of complex functions and systems related to human resource administration; employee benefit and leave programs, employee incident reporting systems, human resources information data systems, staff-level training and development, and policy and procedure implementation. This position has a significant impact and influence on human resources workflow and operations. The Human resources manager regularly leads projects of critical importance to the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES: The information in this job description indicates the general nature and level of work performed. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job position. Duties and responsibilities may change (be assigned or removed) at any time with or without notice.

1. Work closely with the human resources director to assess process and workflow efficiencies and make recommendations for change.

2. Maintain working knowledge and understanding of human resources department functions; provide on-going education and training to department personnel to ensure policies and procedures are followed, workflow is streamlined, and data entry is accurate.

3. Identify process improvement opportunities and contribute to the development of human resource strategic planning. Provides ongoing reports to the human resource director on established department key performance indicators.

4. Evaluate, recommend, plan, test, and participate in implementation and ongoing maintenance (upgrades) to existing and new human resources systems.

5. Manage the organizational performance management program, including set-up and release of performance evaluations within the organizational performance management system.

6. May oversee programs with department-wide impact while maintaining effective working relationships and systems of communication.

7. Manage employee benefit programs and oversee all open enrollment activities; respond to benefit inquiries from employees on plan provisions, qualifying events, and claim issues.

8. Ensure the accuracy of benefit enrollments and input of eligibility information into HRIS and associated 3rd party vendor systems. Perform quality checks on benefit-related data and reconcile discrepancies.

9. Work in coordination with Fiscal staff to validate/reconcile benefit invoices and billing statements prior to payment processing.

10. Manage employee leave programs and effectively interpret FMLA and ADA regulations; process and administer all leave-of-absence requests and ADA paperwork; maintain oversight of leave information systems and develops and distributes written correspondence to employees and supervisors.

11. Manage workers compensation claims and OSHA requirements. Correspond with WC carrier and departments to facilitate staff treatment and modified duty assignments as appropriate.

12. Mange employee incident reporting system; prepare reports and present information to the safety committee.

13. Respond to employee relation matters by conducting workplace investigations where appropriate. Engage and provide feedback regarding employee relations, coaching, and counseling with supervisors and staff and provides human resources guidance around policies and procedures.

14. Manage the off-boarding process and respond to all EDD and other applicable agency inquiries within the required timeline.

15. Maintain and audit employee files to ensure adequate documentation related to personnel, compensation, benefits, tax, performance reviews, terminations, and health requirements.

16. Maintain compliance with federal, state, and local employment and benefits laws and regulations as applicable to IHC.

17. Position may be re-assigned as part of activation of EOP.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

TRAVEL & DRIVING REQUIREMENTS

• Travel may be required for this position.
• Driving is not required for this position.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required.
• Bachelor’s degree in human resources or related field preferred.
• A minimum of 3 years’ Human Resources experience or equivalent experience in a management role required.
• A minimum of 2 years’ experience working with insurance or benefit programs required.
• Experience working with FMLA and Leave of Absence programs preferred.
• Experience working with workers compensation programs preferred.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Critical Thinking and Problem Solving: skill in collecting, analyzing, and organizing technical data, skill in using logic and reasoning to identify approaches and solutions to situations, ability to recognize and solve problems, ability to exercise sound judgment in making critical decisions.
• Communication: presents and expresses ideas and information effectively and concisely in oral and/or written form, listens and comprehends what others are saying, shares information with others and facilitates the open exchange of ideas and information, provides a complete and timely explanation of issues and decisions in a manner appropriate for the audience.
• Must have above average knowledge and use of Microsoft Windows, Microsoft Office Suite (Excel, Word, Publisher, PowerPoint, & Outlook).
• HRIS (Human Resources Information Systems) software.
• Utilization of Paycom, PolicyTech, Credential My Doc, and Panda Doc systems.

CERTIFICATES, LICENSES, MEMBERSHIPS AND REGULATIONS

• HR certification required or attainment within 6 months of hire.
• SHRM membership required or attainment within 3 months of hire.
• Current AED CPR certification or attainment within 6 months of hire.
• Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray and urine drug screen test that includes marijuana.
• Health must be adequate to perform all duties of the position.
• Must pass criminal background check.

WORK ENVIRONMENT

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.

• Indoor office setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job position. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

CUSTOMER RELATIONS

1. Respond promptly and with caring actions to patients and employees.

2. Maintain professional working relationships with all levels of staff, patients, and the public.

3. Be part of a team and cooperate in accomplishing department/organizational goals and objectives.

QUALITY MANAGEMENT

1. Display knowledge of normal signs of human development and ability to assess and provide age-appropriate care.

2. Contribute to the success of the organization by participating in quality improvement activities.

SAFETY

1. Maintain current knowledge of policies and procedures as they relate to safe work practices.

2. Follow all safety procedures and report unsafe conditions.

3. Use appropriate body mechanics to ensure an injury free environment.

4. Follow all infection control procedures including blood-borne pathogen protocols.

HIPAA/COMPLIANCE

1. Maintain privacy of all patient, employee, and volunteer information. Access such information only on a need-to-know basis and for business purposes only.

2. Comply with all regulations regarding corporate integrity and security obligations.

3. Report unethical, fraudulent, or unlawful behavior or activity.

Indian Preference shall be given in accordance with IHC’s Policies and Procedures.